Care Coordinator

Zeraphos Care; Ernakulam; On-site; INR 257,000 - 312,000; Full time

Job summary

Zeraphos Care is seeking a Care Coordinator in Ernakulam, Kerala. The role focuses on day-to-day elder care, coordinating home visits, supporting field CareMates, and keeping families informed.

It is a field-based position involving regular home visits each week and coordination with clinics and labs already used by families. The ideal candidate has a nursing or caregiving background with at least 1 year of related experience, and can communicate clearly in Malayalam and English.

Qualifications

• Background in care, nursing, home care, eldercare, or healthcare.
• At least 1 year of work experience in nursing or care (excluding internships).
• Willingness to make regular home visits in Ernakulam and nearby areas.
• Clear communication in person, by phone, and in writing.
• Fluent in Malayalam and English.

Responsibilities

• Home visits: weekly visits to elders at home to check wellness and care quality.
• Visit coordination: schedule visits between CareMates and families.
• CareMate support: guide, support, and coach the CareMates who carry out visits.
• Visit oversight: review visit notes and wellness check-ins on the Zeraphos platform.
• Family communication: main contact for families abroad with regular updates.
• Appointments and follow-ups: arrange accompaniment, lab follow-ups, and doctor appointments.
• Escalation: recognise when a concern needs escalating and escalate promptly.
• Records: keep accurate notes of every visit and family conversation.

Skills

Care experience

Field coordination

Fluent Malayalam

Fluent English

Strong communication

Education

GNM / BSc Nursing / ANM

Job description

Location Ernakulam

Salary ₹23,000–28,000 per month

Work pattern Field-based, with regular home visits

Qualification GNM, BSc Nursing, or ANM preferred

About The Role

As Care Coordinator, you will be responsible for the day-to-day care of a group of elders: coordinating home visits, supporting our field care professionals (CareMates), keeping families informed, and making sure every elder in our care is well looked after.

The role is based in the field. You will visit elders at home every week, meet CareMates on the ground, and accompany parents to appointments where needed, alongside coordinating with the clinics and labs families already use. It is a coordination and care role and does not involve clinical procedures.

Key responsibilities

• Home visits: visit elders at home every week to check on their wellness and the quality of their care.
• Visit coordination: schedule home visits between CareMates and families, and make sure every planned visit happens.
• CareMate support: guide, support, and coach the CareMates who carry out visits.
• Visit oversight: review visit notes and wellness check-ins on the Zeraphos platform, and act early on any concern.
• Family communication: serve as the main point of contact for families abroad, with regular updates by phone, WhatsApp, and visit reports.
• Appointments and follow-ups: arrange accompaniment, lab follow-ups, and doctor appointments with the clinics and labs families already use, and report back on the outcome.
• Escalation: recognise when a concern needs escalating, and escalate it promptly.
• Records: keep accurate notes of every visit and family conversation.

Requirements

• A background in care: nursing, home care, eldercare, or healthcare.
• At least 1 year of work experience in nursing or care, not counting internships.
• Willing and able to make regular home visits in Ernakulam and nearby areas.
• Dependable and hands-on: you follow through on every visit and every commitment to a family.
• Sound judgement and the ability to stay calm and act when an elder's situation changes.
• Clear communication: in person, by phone, and in writing.
• Fluent in Malayalam and English.

Preferred

• A nursing qualification (GNM, BSc Nursing, or ANM).
• Geriatric, eldercare, or home care experience.
• Experience working directly with patients' families.
• Experience coordinating with hospitals, clinics, or diagnostic labs.

Frequently asked questions

Who can apply for the Care Coordinator role at Zeraphos?

Nurses with a GNM, BSc Nursing, or ANM qualification and geriatric experience are preferred. You need a background in nursing, home care, eldercare, or healthcare, and at least 1 year of work experience in nursing or care.

Is this a clinical nursing job?

No. It is a coordination and care role and does not involve clinical procedures. Your nursing training helps you notice when an elder's situation changes and escalate it early.

What is the salary for the Care Coordinator role?

₹23,000 to ₹28,000 per month.

Where is the job based?

The role is based in Ernakulam, Kerala, with regular home visits to elders in Ernakulam and nearby areas.

Does the role involve home visits?

Yes. Regular home visits every week are at the centre of the role, alongside coordinating CareMates and keeping families abroad informed.

Do internships count towards the 1 year of experience?

No. The 1 year must be work experience in nursing or care, not counting internships.

Do I need a LinkedIn profile to apply?

No. LinkedIn is optional. You need a resume (PDF or Word) and a short cover letter.

About Zeraphos

Zeraphos Care helps families living abroad look after their parents in Kerala, through regular home visits, companionship, and care coordination. Zeraphos is not a hospital, clinic, or emergency service.