Capgemini Looking for IT Service Delivery | 6 to 9 Years | Trichy at Tiruchchirappalli, Tamil Nadu

Capgemini; Tiruchirappalli; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional to oversee all IT needs during the run phase of engagements. This role involves acting as a single point of contact, ensuring smooth project mobilization, and managing relationships to achieve desired business outcomes. The ideal candidate will stabilize core IT support processes, coordinate with resolver groups during incidents, and provide valuable insights for cost and effort savings. If you are passionate about IT service delivery and client management, this opportunity is perfect for you to make a significant impact in a dynamic environment.

Qualifications

• Strong knowledge in IT Service Delivery & Support required.
• Project Management skills are essential for this role.

Responsibilities

• Manage end-to-end IT coordination for Run Phase Engagements.
• Drive Global IT initiatives and ensure smooth project mobilization.

Skills

IT Service Delivery

Project Management

Client Management

Technical Troubleshooting

Job description

Full Job Description

Job Description

Will be solely responsible for all IT needs of run phase engagements, bridging the gap between end users and the IT world.

A dedicated IT ‘Single Point of Contact’ responsible for an engagement for the life of the contract.

Engagement relationship management with a focus on fulfilling engagement technology needs and ensuring a smooth ‘Run the Business’ project mobilization to support desired business outcomes – Revenue, Margin, Satisfaction, Cost, and Risk management.

Coordination with required resolver groups in major incidents and repetitive incidents, be it – Infrastructure, Network, Application, etc.

Should be able to provide detailed first-hand technical details in case of issues.

Take an active part in finalizing functional requirements with the delivery team for any application change.

Driving Global IT initiatives/projects with engagements.

Provide value addition to the engagement from cost and effort savings.

Primary Skills

Managing the end-to-end IT coordination in Run Phase Engagements.

Stabilizing and operationalizing core IT support processes.

Setting up internal governance with Service Desk and other IT teams.

Must have sound knowledge in IT Service Delivery & Support.

Must possess good Project Management skills.

Should possess good Client Management skills.

Secondary Skills

ITIL Certification is an added advantage.

PMP Certification is an added advantage.

Involvement in technical troubleshooting.