Capgemini Looking for at Tamil Nadu

Capgemini; Tamil Nadu; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated IT Field Services Technician to provide exceptional front-line support to end-users. This role involves troubleshooting hardware and software issues, managing incident queues, and ensuring smooth operation of IT equipment. The ideal candidate will possess a strong technical background, excellent communication skills, and a commitment to quality service. Join a dynamic team where your contributions will directly impact user experience and operational efficiency. If you thrive in a fast-paced environment and are eager to learn and grow, this opportunity is perfect for you.

Qualifications

• 2-4 years of experience in IT Help Desk or Field Service support.
• Excellent communication skills in a global environment.

Responsibilities

• Monitor incident queues and action tickets for Break/Fix services.
• Configuration and deployment of end-user hardware.

Skills

IT Help Desk Support

Customer Service

Basic Networking Concepts

Windows 7, 10 / OSX

MS Office 2013, 2016 / O365

Incident Management Systems

Remote Support Tools

Active Directory

Basic Hardware Repair

Education

CompTIA Certification

Microsoft Certification

Tools

Remedy

IBM BigFix

Microsoft Intune

Job description

The IT Field services technician position will be responsible for delivering front line support to end-users as part of the Global IT team focusing on hardware and software related issues impacting multiple platforms. Candidate must perform job with a high degree of customer service with an emphasis on quality work along with a good technical knowledge of end user systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Monitor assigned incident queue(s) update and action tickets as necessary (Break/Fix services).
2. Desk side remediation of issues as they are assigned via Remedy queue or via emergency support requests as directed.
3. Monitor assigned SRM queue(s) update and action work orders as necessary (IMAC Services – install move add change).
4. Configuration & Deployment of end user hardware.
5. Physical relocation of IT equipment as required.
6. Software/Application installations.
7. Project work as and when required.
8. Any other tasks that may be required from day to day.
9. Assist with the training of new tools & technologies.
10. Act as a local point of contact for Intl IT Business Relationship team.

FINANCIAL RESPONSIBILITIES:

Responsibility for tracking and submitting project related expenses as per Corporate Travel Policy.

QUALIFICATIONS:

Minimum of 2-4 years of experience in IT Help Desk / Field Service end user support. CompTIA Microsoft or similar industry certifications preferred but not required.

KNOWLEDGE AND SKILLS:

Advanced English (Written and Verbal).

Experience in the following systems required:

1. Basic Networking concepts.
2. Intel / Macintosh Workstations & Laptops.
3. Windows 7, 10 / OSX.
4. Printers.
5. Mobile Devices (Smartphone / Tablets) – Android / iOS.
6. MS Office 2013, 2016 / O365.
7. Incident / Service Management Systems.

Experience in the following systems preferred but not required:

1. Lotus Notes.
2. Remote Support Tools (Aelita, LogMeIn, DameWare).
3. Active Directory.
4. Basic Hardware repair.
5. Windows Autopilot.
6. Microsoft Intune.
7. IBM BigFix.

Excellent communication and written skills within a global environment while dealing with all aspects of the business. Ability to document technical processes in a clear and concise manner for both technical analysis and end user support. Proven problem solving methodology with a rational approach to problem management. Flexible enthusiastic attitude capable of working independently or as a member of a team under pressure while being able to prioritize tasks. Ability to self-motivate, learn and grow with a willingness to undertake any and all tasks assigned. Ability to work extended hours and travel to International offices at short notice.

MUST HAVE: Minimum of 2-4 years of experience in IT Help Desk / Field Service end user support.