Canada Case Manager

Alight Solutions Ltd; Gurugram District; Presencial; INR 600 000 - 1 000 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage options

Wellbeing programs

Continuing education

Resumo da oferta

Alight Solutions Ltd in Gurugram seeks an Analyst to ensure timely, accurate information delivery to all participants and to support operational excellence and knowledge transfer. You will help with process setup, workflow management, and issue resolution in a fast-paced environment.

The role requires 4+ years of experience, a B.Com/B.A/BBA, excellent verbal and written communication, and proficiency with Office tools. Some evening/night shifts may be needed.

Qualificações

• Excellent verbal and written communication skills.
• Ability to understand client administrative environment and workflow management.
• Proficient with Office tools and basic data handling.

Responsabilidades

• Maintain and consolidate documentation of SOPs/Operating Instructions.
• Detail and accuracy in all manual processes and reporting.
• Participation in training sessions, presentations and meetings.
• Ensure service accuracy through compliance, PG and SLA’s.
• Navigate, research, and utilize processing guidelines and workflows.
• Handle issue/query/workflow resolution with proper follow-up.

Conhecimentos

Verbal communication

Written communication

Workflow management

Office tools

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values

• A - AGILITY - Move with purpose. Learn fast. Adapt quickly.
• L – LEADERSHIP – Lead by example. Own the outcome. Serve others.
• I - INTEGRITY - Do the right thing - even when it is difficult or unseen.
• G - GROWTH MINDSET - Stay curious. Keep learning. Never stop improving.
• H - HIGH QUALITY - Do it thoughtfully. Do it completely. Do it well.
• T - TRUST - Trust is earned through consistency, authenticity, and credibility.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Role Description

Analyst is an expert resource within the team responsible for ensuring we deliver timely and accurate information to all participants. Contribute to build out our operational excellence capabilities to drive process improvements and process documentation also involves in- Knowledge Transfer & Process Set-Up. Should work with the Leads and others to resolve participant issues also responsible for workflow management.

Responsibilities

• Maintain and consolidates documentation of SOPs/Operating Instructions
• Detail and accuracy in all manual processes and reporting.
• Participation in training sessions, presentations and meetings
• Ensure service accuracy through compliance, PG and SLA’s.
• Ability to navigate, research, and utilize processing guidelines
• Executes Issue/Query/ Workflow Resolution and ensures proper documentation and follow‑up takes place.
• Ongoing client delivery of quality service /audits & First level quality check
• Actively identify, learn, share, apply and disseminate process knowledge, best practices and process improvements.
• Identify, research, and evaluate process issues, thereby suggest enhancements to ensure effective service delivery.
• Occasional extended work hours/weekends to meet deadlines
• Should be cross trained can support Peak (Cross client & group contributions)

Eligibility Criteria

• Bachelor’s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed)
• 4+ years of work experience
• Excellent verbal and written communication skills.
• Ability to understand client administrative environment, workflow management.
• Proficient with Office tools.
• Can work evening/night shifts as per business requirement

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

DISCLAIMER

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.