Call Centre Executive - Bihar 102 Ambulance Service

zenplus; Patna; On-site; INR 450,000 - 650,000; Full time

Job summary

zenplus in India is seeking an Emergency Dispatch Coordinator to manage high-volume transport requests, perform triage, and provide pre-arrival guidance. You will coordinate with ambulance crews, hospitals, doctors, and external agencies while maintaining real-time logs of calls and movements.

The role emphasizes calm communication, accuracy, and quick response in critical situations, with responsibilities spanning dispatch, coordination, and MIS reporting to support lifesaving operations.

Responsibilities

• Call Handling: Answer high-volume emergency and non-emergency transport requests calmly and professionally.
• Triage & Assessment: Gather vital information regarding the patients symptoms, medical history, exact address, and landmarks.
• Pre-Arrival Instructions: Provide basic, life-saving guidance (such as CPR or airway clearing steps) to callers while help is en route.
• Emergency Dispatch: Assign and dispatch the nearest available ambulance, paramedic crew, or first responder based on severity.
• Coordination: Liaise with ambulance drivers, hospitals, doctors, and external agencies (police or fire departments).
• Documentation & Logging: Maintain real-time digital logs of all calls, vehicle movements, patient status, and MIS reports.

Job description

Key Responsibilities

• Call Handling: Answer high-volume emergency and non-emergency transport requests calmly and professionally.
• Triage & Assessment: Gather vital information regarding the patients symptoms, medical history, exact address, and landmarks.
• Pre-Arrival Instructions: Provide basic, life-saving guidance (such as CPR or airway clearing steps) to callers while help is en route.
• Emergency Dispatch: Assign and dispatch the nearest available ambulance, paramedic crew, or first responder based on severity.
• Coordination: Liaise with ambulance drivers, hospitals, doctors, and external agencies (police or fire departments).
• Documentation & Logging: Maintain real-time digital logs of all calls, vehicle movements, patient status, and MIS reports.