Call Center Executive

Basic Enterprises; Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A financial services company in Gurugram is seeking a motivated Telecaller to generate leads and assist customers in applying for various loan products. The ideal candidate should possess good communication skills in English and Hindi, and be persuasive and target-oriented. Responsibilities include making outbound calls, explaining loan products, and providing excellent customer service. This role offers a dynamic work environment focused on achieving sales targets.

Qualifications

• Good communication skills (English and Hindi).
• Basic understanding of financial products preferred but not mandatory.
• Persuasive and target-oriented.
• Comfortable with cold calling and handling objections.

Responsibilities

• Make outbound calls to potential customers and follow up on leads.
• Explain loan products clearly to clients.
• Schedule meetings for the sales team or assist customers in filling applications.
• Achieve weekly and monthly targets for calls and conversions.
• Provide excellent customer service and resolve customer queries professionally.

Skills

Telecalling & lead generation

Customer service & relationship building

Knowledge of loans and banking products

Communication & negotiation skills

Time management & multitasking

Education

Graduate or equivalent

Tools

MS Office

CRM software

Job description

Overview

We are looking for a motivated and target-driven Telecaller to join our team. The candidate will be responsible for generating leads, pitching financial products, and assisting customers in applying for Home Loans, Personal Loans, and Business Loans.

Responsibilities

• Make outbound calls to potential customers and follow up on leads.
• Explain loan products (Home Loan, Personal Loan, Business Loan) clearly to clients.
• Understand customer requirements and suggest suitable loan options.
• Schedule meetings for the sales team or assist customers in filling applications.
• Maintain accurate records of calls, customer interactions, and follow-ups in the CRM system.
• Achieve weekly and monthly targets for calls and conversions.
• Provide excellent customer service and resolve customer queries professionally.

Requirements

• Good communication skills (English and Hindi).
• Basic understanding of financial products (preferred but not mandatory).
• Persuasive and target-oriented.
• Comfortable with cold calling and handling objections.
• Basic computer skills (MS Office, CRM software).
• Graduate or equivalent.

Key Skills

• Telecalling & lead generation.
• Customer service & relationship building.
• Knowledge of loans and banking products.
• Communication & negotiation skills.
• Time management & multitasking.