Call Center Associate

Jaquar & Company Private Limited; Gurugram District; Presencial; INR 279.000 - 390.600; Jornada completa

Descripción de la vacante

A leading home solutions provider is seeking motivated individuals for customer engagement roles in Gurugram. The ideal candidates will manage high-quality interactions with potential customers, offering tailored solutions from the company's bath and light categories. Responsibilities include following scripts effectively, maintaining CRM accuracy, and ensuring proper lead routing. A strong emphasis will be on empathy, persuasion, and achieving customer satisfaction targets. This role demands consistent performance in call quality and efficiency.

Formación

• Strong communication skills to engage with potential customers.
• Ability to adhere to call scripts while building rapport.
• Experience in lead management and follow-ups.

Responsabilidades

• Engage with customers through inbound and outbound calls.
• Accurately capture customer details and update CRM.
• Ensure leads are routed to the appropriate channels.
• Meet targets for lead accuracy and customer satisfaction.

Conocimientos

Customer communication

Empathy

Persuasion

Data entry accuracy

Herramientas

CRM software

Descripción del empleo

Maintain high-quality interactions that align with Jaquar’s group standards.

Engage with potential customers over inbound and outbound calls to understand their requirements and offer suitable Jaquar Bath + Light solutions.

Be completely aware of Jaquar Groups offering in bath & light category.

Guide, upgrade & cross promotion of Jaquar Group brands & verticals to customers during the call.

Adhere to the approved call script, while ensuring conversations reflect empathy, persuasion, and need-based recommendations.

Accurately capture and update customer details, notes, and lead status in the CRM.

Ensure every lead is routed appropriately to the respective Jaquar World, Orientation Centre, or dealer network as per SOP.

Maintain follow-ups to track and encourage customer visits to stores or engagement with sales representatives as per the convenience of caller.

Take ownership of each customer, leading to final sales closure.

Maintain adherence to login hours, call handling efficiency, and data entry accuracy on a real-time basis.

Consistently meet targets related to call quality, lead accuracy, follow-up adherence, and customer satisfaction scores

Adhere to login hours, call handling efficiency, and data entry accuracy on a real-time basis.

Participate in training sessions for new products, technology updates, and process enhancements to maintain high service quality.

Visit JW/OC for training and real time understanding of customer queries.