CA Fresher

Kotak Life Insurance; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Kotak Life Insurance is seeking a Senior Manager in Operations to lead quality assurance and audit governance for Policy Servicing. The role focuses on independent quality reviews, control gap identification, CAPA execution, and coordinating audits and regulatory inspections.

The candidate will drive process re-engineering to streamline workflows, improve turnaround times, and enhance customer experience. Exposure to digitization projects and cross-functional transformation is beneficial.

Qualifications

• Quality Assurance & Audits: Conduct independent quality reviews of Policy Servicing processes, identify control gaps, perform root cause analysis, and drive corrective actions (CAPA).
• Audit Governance (SPOC): Act as the primary SPOC for Internal/External Audits, Compliance Reviews, and Regulatory Inspections. Coordinate evidence submission, manage trackers, and ensure timely closure of observations.
• Process Re-engineering: Evaluate end-to-end processes to simplify, standardize, and automate workflows, improving turnaround times (TAT), quality, and customer experience.
• Strategic Initiatives: Assess operational risks for new initiatives, support digitization/automation projects, and represent Policy Servicing in cross-functional transformations.

Responsibilities

• Quality Assurance & Audits: Conduct independent quality reviews of Policy Servicing processes, identify control gaps, perform root cause analysis, and drive corrective actions (CAPA).
• Audit Governance (SPOC): Act as the primary SPOC for Internal/External Audits, Compliance Reviews, and Regulatory Inspections. Coordinate evidence submission, manage trackers, and ensure timely closure of observations.
• Process Re-engineering: Evaluate end-to-end processes to simplify, standardize, and automate workflows, improving turnaround times (TAT), quality, and customer experience.
• Strategic Initiatives: Assess operational risks for new initiatives, support digitization/automation projects, and represent Policy Servicing in cross-functional transformations.

Skills

Internal controls

Risk management

SOP governance

Communication

Stakeholder management

Analytical skills

Education

Chartered Accountant (CA)

Job description

Position:- Senior Manager

Department:- Operations

Office Location:- Goregaon East, IT Park

Education:- CA Fresher

Key Responsibilities

• Quality Assurance & Audits: Conduct independent quality reviews of Policy Servicing processes, identify control gaps, perform root cause analysis, and drive corrective actions (CAPA).
• Audit Governance (SPOC): Act as the primary SPOC for Internal/External Audits, Compliance Reviews, and Regulatory Inspections. Coordinate evidence submission, manage trackers, and ensure timely closure of observations.
• Process Re-engineering: Evaluate end-to-end processes to simplify, standardize, and automate workflows, improving turnaround times (TAT), quality, and customer experience.
• Strategic Initiatives: Assess operational risks for new initiatives, support digitization/automation projects, and represent Policy Servicing in cross-functional transformations.

• Qualification: Qualified Chartered Accountant (CA) (Freshers welcome).
• Skills: Strong understanding of internal controls, risk management, and SOP governance.
• Competencies: Excellent communication, stakeholder management, and analytical skills.