Business Systems Analyst

IQVIA; Ernakulam; On-site; INR 10,00,000 - 15,00,000; Full time

Job summary

A leading global clinical research provider in Ernakulam is seeking an Incident Manager to coordinate and document incident resolutions. The ideal candidate should have at least five years of IT Service Management experience, with two years focused on Incident Management. Key responsibilities include managing incident processes, stakeholder engagement, and communication. Offers a dynamic work environment with opportunities for growth.

Qualifications

• Five years of IT Service Management experience with minimum two years in Incident Management.

Responsibilities

• Initiating and managing incident bridges, ensuring timely updates and escalations.
• Sharing updates with technical teams, service owners, and end users.
• Maintaining a chronological record of events and decisions.
• Confirming incident ownership and coordinating with SMEs, service owners, and business partners.

Skills

Incident Management

Communication Skills

Documentation

Education

Bachelor's Degree

Job description

The Incident Manager plays a pivotal role in coordinating, documenting, and communicating during incident resolution.

Key responsibilities include:

• Facilitating the Incident Process: Initiating and managing incident bridges, ensuring timely updates and escalations.
• Communication Management: Sharing updates with technical teams, service owners, and end users.
• Documentation: Maintaining a chronological record of events and decisions.
• Stakeholder Engagement: Confirming incident ownership and coordinating with SMEs, service owners, and business partners

Qualifications

• Bachelor's Degree
• Five (5) years IT Service Management Experience with minimum 2 years in Incident Management

We are a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries.