Business Systems Analyst

UPS; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

UPS is seeking a Product Analyst to translate business workflows into clear technical requirements and acceptance criteria. You will act as a proxy product owner, collaborate with stakeholders, and manage the product backlog in Azure DevOps.

The role emphasizes requirements engineering, Agile practices, and data-driven decision-making. The candidate will engage with cross-functional teams, document specifications, and support system enhancements through analysis, testing, and reporting.

Qualifications

• Proven experience as Product Analyst or Business Analyst (5–8 years preferred).
• Strong knowledge of Azure DevOps for managing requirements and product backlogs.
• Experience with Mainframe systems, DB2, SQL, and data validation.
• Familiarity with Agile methodologies (Scrum/SAFe) and cross-functional collaboration.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Translate business processes into technical requirements, user stories, and acceptance criteria.
• Act as proxy product owner for designated domains and provide functional guidance.
• Collaborate with product owners and stakeholders to refine product requirements.
• Manage and prioritize backlog items in Azure DevOps by value and dependencies.
• Prepare communications and documentation on system enhancements and solutions.
• Develop dashboards and reports to track product performance and progress.
• Support Agile ceremonies and project delivery.

Skills

Product Analyst

Business Analyst

Azure DevOps

Mainframe

DB2

SQL

Agile/Scrum

SAFe

Microsoft Office

PL/SQL

Education

Bachelor’s degree in Computer Science, IT, or related

Hands-on business/domain experience

Tools

Azure DevOps

Microsoft Office (Excel/PowerPoint/Word/Visio)

Visio

Job description

Fiche De Poste

Product Analyst – Job Description

Job Summary

The Business Analyst cum Product Analyst analyzes business systems, processes, and data to engineer solutions that enhance business capabilities and operational efficiency. As a core member of the product team, this role translates business workflows into clear technical requirements, specifications, and acceptance criteria. The analyst also functions as a proxy product owner and subject matter expert, collaborating closely with business stakeholders and technical teams. A strong foundation in requirements engineering, process modeling, Agile practices, and data analysis is essential.

Roles & Responsibilities

• Translate business processes, goals, and terminology into technical requirements, user stories, and acceptance criteria.


• Act as a proxy product owner for designated business domains, offering functional expertise and guidance.


• Collaborate with product owners, stakeholders, and cross-functional teams to analyze, document, and refine product requirements.


• Manage and prioritize product backlog items in Azure DevOps based on business value, dependencies, and stakeholder inputs.


• Prepare communications, presentations, and documentation on system enhancements, alternatives, and recommended solutions.

Requirements & Product Analysis

• Translate business processes, goals, and terminology into technical requirements, user stories, and acceptance criteria.


• Act as a proxy product owner for designated business domains, offering functional expertise and guidance.


• Collaborate with product owners, stakeholders, and cross-functional teams to analyze, document, and refine product requirements.


• Manage and prioritize product backlog items in Azure DevOps based on business value, dependencies, and stakeholder inputs.


• Prepare communications, presentations, and documentation on system enhancements, alternatives, and recommended solutions.

Process & Data Analysis

• Analyze business workflows to identify opportunities for process improvement, efficiency gains, and automation.


• Validate, interpret, and analyze data from Mainframe environments, DB2 databases, and SQL queries to support decision-making.


• Contribute to building business cases by gathering data, identifying issues, and documenting components under senior guidance.

Agile Delivery & Project Support

• Support Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.


• Develop schedules of tasks based on overarching project timelines and keep stakeholders informed on progress.


• Participate in system testing, UAT, and production validation to ensure solution accuracy and quality.


• Work independently on projects of low to moderate complexity and with minimal supervision on more complex initiatives.

Stakeholder Engagement

• Build, maintain, and enhance strong relationships with business partners through active listening, consistent communication, and accountability.


• Understand stakeholder needs and expectations to deliver clear, value-driven solutions.


• Demonstrate trust, influence, and adaptability to meet evolving business requirements.

Reporting & Documentation

• Create business and functional requirement documents, process flows, guidelines, and technical communication materials.


• Develop and maintain dashboards, reports, and metrics using Microsoft Office tools to track product performance and project progress.


• Seek relevant information to ensure clarity and accuracy of technical communication tailored to different audience groups.

Continuous Improvement & Strategy Execution

• Apply an understanding of financial, ROI, and market principles to support strategy development.


• Identify inefficiencies within work processes and apply innovative ideas or established tools to improve outcomes.


• Continuously pursue opportunities for system, workflow, and product improvements.

Qualifications & Skills

• Proven experience as a Product Analyst, Business Analyst, or similar role (5–8 years preferred).


• Strong knowledge of Azure DevOps for managing requirements and product backlogs.


• Experience with Mainframe systems, DB2 databases, SQL, and data validation.


• Familiarity with Agile methodologies (Scrum/SAFe) and cross-functional team collaboration.


• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio).


• Exposure to PL/SQL, EDI Mapping, enterprise integration, and data flows across legacy and modern platforms.


• Core competencies: requirements elicitation, process modeling, workshop facilitation, and analytical thinking.


• Excellent written and verbal communication skills with strong stakeholder management ability.


• High attention to detail, strong organizational and time-management skills, and a problem-solving mindset.

Education

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related discipline.


• Combination of university education and hands‑on business/domain experience is valued.

Type De Contrat

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.