Business Systems Analyst

NetApp; Bengaluru; Hybrid; INR 1,500,000 - 2,600,000; Full time

Job summary

NetApp is seeking a Functional Analyst for O2C/Order Management in Bengaluru. You will analyze, configure, and optimize Oracle ERP Cloud solutions with emphasis on Order Management and Fulfillment.

You will collaborate with business stakeholders to translate requirements into functional designs and support end-to-end O2C processes across multiple modules. The role requires strong Oracle ERP Cloud experience, knowledge of O2C workflows, and hands-on configuration, testing, and training

Qualifications

• Functional Oracle ERP Cloud knowledge with O2C modules.
• Experience configuring and testing Order Management and Fulfillment.
• Excellent written and verbal communication.

Responsibilities

• Gathers and documents business requirements; translates to functional designs.
• Configures and tests Oracle Cloud Order Management and Fulfillment per designs.
• Prepares functional specifications for extensions or reports and collaborates with developers.
• Supports SIT/UAT and assists users during testing.
• Assists with data conversion/migration validation (FBDI).
• Delivers end-user training during implementation and post go-live.
• Interacts with Lead/Manager and cross-functional peers to meet deadlines.
• Regularly reviews assignments with the manager and contributes to team goals.

Skills

Oracle ERP Cloud

Order Management

Fulfillment

O2C processes

Data migration

Education

Bachelor's degree in Business Administration / SCM / Information Systems

Tools

FSM

OTBI

BI Publisher

Application Composer

Page Composer

Job description

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Own Every Moment at NetApp At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud. Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

Job Summary

Functional Analyst – O2C / Order Management: Analyzes, configures, supports, and optimizes Oracle ERP Cloud functional solutions within the Order to Cash (O2C) domain, with a core focus on Order Management and Order Fulfillment. Partners with business stakeholders to gather and translate business requirements into functional designs, configure Oracle Cloud modules, define business rules, and ensure end-to-end O2C process integrity. Evaluates existing business processes, identifies gaps and improvement opportunities, prepares functional specifications, supports data conversion and system implementation activities, and drives user acceptance testing. Recommends changes to business processes, configuration standards, and operational procedures. Trains end users on system functionality, process changes, and new feature adoption during rollouts and post-go-live support.

Job Requirements

• Working knowledge of Oracle ERP Cloud from a functional/business process perspective, with an emphasis on module configuration, business rule setup, and end-to-end process flows within the O2C cycle.
• Functional proficiency in Oracle Cloud tools & capabilities: Functional Setup Manager (FSM), Manage Order Management Orchestration, DOO Orchestration Process Definitions, Pricing Administration, Holds Management, Fulfillment Policies, Shipping Execution, Scheduled Processes, OTBI/BI Publisher (from a functional reporting standpoint), and Application Composer/Page Composer for lightweight personalizations.
• Deep functional understanding of Order to Cash business processes, including but not limited to:
• Sales Order capture, validation, and booking
• Order orchestration and fulfillment workflows
• Fulfillment lines, orchestration steps, and step-level holds
• DOO processing constraints, scheduling, and supply orchestration
• Shipping execution (pick, pack, ship, delivery management)
• Invoicing hand-off and integration with Accounts Receivable
• Returns (RMA) processing and credit memo workflows
• Pricing strategies (simple and segment-based pricing, price adjustments, promotions)
• Proficiency in two or more Oracle ERP Cloud application modules: Order Management, Inventory Management, Pricing, Shipping/Logistics, Receivables, Global Order Promising (GOP), Product Hub (as it relates to item setup for O2C).
• Minimum 4 years of experience in Oracle ERP Cloud implementations in a functional capacity.
• Good understanding of ERP Cloud implementations around Supply Chain Management modules, specifically Order Management and Fulfillment.
• Familiarity with integration touchpoints across O2C – understanding how Order Management interacts with Inventory, Procurement (drop-ship/back-to-back), Pricing, Shipping, Receivables, and downstream financial modules.
• Working knowledge of data migration and conversion activities using FBDI templates relevant to O2C (Sales Orders, Items, Pricing, Customer data).
• Good oral and written communication skills.
• Good analytical, problem-solving, negotiation, task management, and organizational skills.
• Working knowledge of enterprise application implementation methodology and project life cycle.
• Solid understanding of end-to-end O2C business metrics, KPIs, and reporting requirements.
• Ability to work collaboratively within a team environment with other functional analysts, technical developers, and cross-functional peers to support project deadlines.
• Ability to handle multiple tasks concurrently.

Job Responsibilities

• The types of tasks this individual is responsible for are a mix of regular, semi-structured, and moderately scoped assignments. Exercises judgment within defined procedures and practices.
• Gathers and documents business requirements from stakeholders; translates them into functional design documents and configuration workbooks.
• Configures and tests Oracle Cloud Order Management, Fulfillment, and related O2C modules per approved designs.
• Prepares functional specifications for any required extensions, integrations, or reports and collaborates with technical team members for development.
• Supports and executes test scenarios (SIT, UAT) and assists business users during User Acceptance Testing.
• Helps identify semi-routine problems in O2C processes and generates possible solutions; escalates complex issues with recommended options.
• Assists with data conversion/migration activities, including validation of FBDI loads for orders, items, customers, and pricing.
• Supports quarterly update assessments – reviews Oracle Cloud release notes for O2C impact, tests new features, and recommends adoption.
• Prepares end-user training materials and delivers training sessions during implementation and post-go-live.
• This individual interacts primarily with their direct Lead/Manager and the functional/business team on assigned projects; works with technical peers on specifications, testing, and issue resolution.
• Regular review of assignments and detailed direction is provided by their manager.
• The ideal candidate actively contributes to team activities and goals using effective verbal and interpersonal skills to share their experience and ideas. Bachelor's degree in Business Administration, Supply Chain Management, Information Systems, or equivalent, and 6 to 9 years of related experience in Oracle ERP functional roles with a focus on Order Management / Order to Cash.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.