Business Systems Administrator (NetSuite)

Arctic Wolf; Mundgod; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Arctic Wolf is seeking a Business Systems Administrator (NetSuite) to oversee secure, well-governed NetSuite usage across the organization, focusing on administration, maintenance, and enhancements while ensuring data accuracy and controlled changes.

The role emphasizes disciplined execution, clear documentation, and adherence to change/release processes to support efficiency, compliance, and scalability for affected teams.

Qualifications

• 3–5 years of NetSuite administration experience.
• Bachelor’s degree or equivalent education/experience.
• Base NetSuite Admin Certification preferred (e.g., SuiteFoundation, Administration).
• Interest in other NetSuite Certifications (ERP Consultant, Financial User, Suite Analytics, Application Developer).
• Willingness to continue growing through experience and/or study and certification.

Responsibilities

• Support NetSuite configuration, workflows, and day-to-day administration.
• Assist with system updates and releases and validation steps.
• Monitor storage usage and perform data archiving as needed.
• Create and maintain standard reports and assist with ad hoc reporting.
• Perform introductory scripting and development work under direction.
• Maintain test cases for enhancements and fixes and document outcomes.

Skills

NetSuite administration

SOX compliance

Jira Sprint/Release

JavaScript/SuiteScript

SQL

HTML

REST/SOAP APIs

Finance/Accounting exposure

Education

Bachelor’s degree or equivalent

NetSuite Admin Certification (preferred)

Tools

Jira

Boomi

Jitterbit

SuiteScript tools

Job description

Job Description

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day.

• Forbes Cloud 100
• CNBC Disruptor 50
• Fortune Future 50
• Fortune Cyber 60
• 2024 CRN Products of the Year award

Join a company that’s not only leading, but also shaping, the future of security operations.

Position Overview And Objective

The Business Systems Administrator (NetSuite) operates as a system administrator within the Business Applications team, working primarily with Business Applications administrators and managers to deliver secure, consistent, and well‑governed use of NetSuite across the organization. The role focuses on administering, maintaining, and enhancing the platform based on approved business needs, ensuring core financial and operational processes are supported by reliable system configuration, accurate data, and well‑controlled changes. Working within established standards and governance, the administrator helps ensure NetSuite enables efficiency, compliance, and scalability for supported teams.

The position emphasizes disciplined execution, documentation, and adherence to change and release processes rather than independent solution ownership or direct stakeholder intake. Through ongoing system administration, issue resolution, reporting support, and integration awareness, the administrator contributes to the stability and continuous improvement of NetSuite as a core enterprise platform supporting business objectives.

Primary Responsibilities And Duties

• Support system configuration, workflows, and day‑to‑day administration activities for NetSuite within defined standards and guidance.
• Assist with managing system updates and releases, supporting planned rollout activities and validation steps.
• Monitor application storage usage and perform data archiving activities as required.
• Create and maintain standard reports and assist with approved ad hoc reporting requests.
• Perform introductory scripting and development work under direction.
• Create and maintain test cases for assigned enhancements and fixes, document outcomes to support release readiness and controlled deployments.
• Support deployments using established best practices, following change control and completing required validations, coordinating release steps through the team’s release cadence and readiness reviews to reduce risk and user impact.
• Work primarily with Business Applications administrators and managers to support requirement clarification and execution of approved priorities.
• Participate in internal working sessions to understand assigned changes, dependencies, and implementation expectations.
• Partner with team members to support adoption activities following planned change initiatives.
• Execute assigned work in accordance with established change control and release management processes.
• Reference, update, and maintain documentation related to NetSuite support, enhancements, and operational procedures using approved templates.
• Act as an individual contributor, resolving issues routed through established Business Applications team support and escalation channels.
• Troubleshoot assigned system, configuration, access, and data issues using documented procedures and guidance.
• Identify repeat issues and escalate appropriately for backlog consideration.
• Maintain working knowledge of existing NetSuite integrations and their role within the broader application ecosystem.
• Assess potential downstream impact of assigned changes and elevate integration considerations as needed.
• Support testing and validation related to planned integration updates.
• Assist with user access reviews and audits, including validation of roles, permissions, and data visibility.
• Support remediation of access issues identified through audits or reviews.
• Assist with maintaining user and role changes in response to approved business and departmental updates.
• Help install and validate approved managed packages and tools within the environment.

Key Skills

• Solid problem‑solving skills.
• Ability to understand our organization’s business.
• Ability to understand our Business Tool ecosystem.
• Understanding iPaaS solutions (e.g., Jitterbit, Boomi, etc.) and how your tool stack connects to other internal applications.
• Ability to acquire working knowledge of connected business tools (Adaptive/Pigment, High Radius, Workday, Navan, Avalara, Zip, etc.).
• Computer literate and proficient in standard office applications for Word, Excel, and Outlook.
• Collaborative and consultative abilities to work with non‑technical end users.
• Aptitude for eliciting user requirements and developing both process and technical solutions.

Key Competencies

• Working knowledge of SOX compliance and tracking.
• Ability to manage individual work efforts as part of the Jira Sprint/Release process.
• Working knowledge (preferably in a development environment) of JavaScript/SuiteScript, SQL, and HTML.
• Exposure to REST/SOAP, APIs, XML/JSON and SSO/TBA.
• Finance/Accounting exposure and/or background is also preferred.

Minimum Qualifications

• 3–5 years of NetSuite administration experience.
• Obtainment or pursuit of base NetSuite Admin Certification preferred (e.g., SuiteFoundation, Administration).
• Interest in other preferred NetSuite Certifications (ERP Consultant, Financial User, Suite Analytics, Application Developer, etc.).
• Willingness to continue growing through experience and/or study and certification.
• Minimum expectation of a bachelor’s degree OR equivalent education/experience.

Environment and Physical Demands

Work is primarily sedentary and can be executed while sitting or standing in an office environment. Requires ability to utilize technology related to using a keyboard, verbal communication, and working with device screens which require visual acuity. May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper). Travel may be required.

Benefits

• Equity for all employees.
• Flexible time off and paid volunteer days.
• RRSP and 401k match.
• Training and career development programs.
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value‑added services.
• Robust Employee Assistance Program (EAP) with mental health services.
• Fertility support and paid parental leave.

On‑Camera Policy

Remote candidates are expected to be on camera during all video interviews unless technical or bandwidth limitations prevent it. Candidates should notify us in advance and we will explore accommodations.

Security Requirements

Conduct duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls. Background checks are required. This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (EAR).

Equal Opportunity

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. We are committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. We strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs. Please let us know if you require any accommodations by emailing [e-mail].