Business Support Senior Assoc.

NTT DATA, Inc.; Chennai; Sur place; INR 400 000 - 680 000; Plein temps

Avantages offerts par ce poste

Annual dinners

Company trips

Free parking

Résumé du poste

NTT DATA, Inc. in Chennai, India is seeking a Business Support Senior Associate to provide front-line customer service, addressing product inquiries and resolving service issues.

You will multitask in chat, maintain up-to-date product knowledge, and collaborate closely with team members to drive customer satisfaction. The role emphasizes strong communication skills, adaptability, and a proactive approach to resolving issues, with opportunities to deepen chat support capabilities and contribute

Qualifications

• Front-line customer service experience with chat support.
• Excellent communication and teamwork abilities.
• Able to multitask and maintain product knowledge.

Responsabilités

• Manage front-line customer service: answer product inquiries, resolve service issues, and multitask in chat.
• Join a collaborative team that values product knowledge and teamwork.
• Deepen chat-support skills and make direct customer impact daily.

Connaissances

Front-line customer service

Chat support

Product knowledge

Team collaboration

Description du poste

• Manage front-line customer service: answer product inquiries, resolve service issues, and multitask in chat.
• Join a collaborative team that values product knowledge and teamwork.
• Deepen chat-support skills and make direct customer impact daily!

We are seeking a Business Support Senior Associate to provide front-line customer service, addressing product inquiries and resolving service issues. The role involves multitasking, maintaining product knowledge, and collaborating with team members. Ideal for candidates with strong communication skills and experience in chat support.

Annual Events

Employees enjoy annual dinners and company trips, fostering team bonding and appreciation.

Safety Measures

The company emphasizes workplace safety, ensuring a secure environment for its staff.

Parking Facilities

Free parking is available for employees, though some have noted the absence of covered parking spaces.

NTT DATA - a part of NTT Group - is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with...