Business Support Analyst

NTT DATA BUSINESS SOLUTIONS; Hyderabad; On-site; INR 420,000 - 600,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a Case Manager to deliver a superior customer experience by ensuring life insurance applications are processed quickly, accurately, and with a strong service commitment.

Role focuses on administrative record keeping, application review, and workflow management to support efficient policy processing within a high-volume production environment.

Qualifications

• 2+ years of professional work experience interacting with customers in life insurance and/or annuity fields.
• Experience working in a production or processing environment with strong attention to accuracy and quality.
• Passion for working for a company with a cause-driven culture.
• Bachelor's/Master's degree preferred.
• Must be able to successfully pass a background check that may include fingerprinting.

Skills

Customer service

Accuracy

Detail-oriented

Multi-tasking

Empathy

Education

Bachelor's or Master's degree preferred

Job description

Job Summary

Role Summary. Our Case Managers deliver a superior customer experience to the distribution channels - agents and agencies - by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service. This role operates within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support efficient policy processing.

Minimum Qualifications

• 2+ years of professional work experience interacting with customers in life insurance and/or annuity fields
• Experience working in a production or processing environment with strong attention to accuracy and quality
• Passion for working for a company with a cause-driven culture
• Bachelors/ Masters Degree preferred
• Must be able to successfully pass a background check that may include fingerprinting

Preferred Qualifications

• Detail-oriented with the ability to manage multiple tasks in a fast-paced, high-volume environment
• Excellent communicator with empathy and strong listening skills
• Strong customer service mindset and ability to build relationships with agents and internal partners
• Intuitive problem-solver who thinks critically and creatively to resolve processing challenges
• Results-oriented and able to balance independent work with team collaboration