- Assist Business Head/ Head BRM in coordinating, driving and directing effective compliance and operational risk management at the Business Unit level.
- Implement controls within the Business Unit to meet all regulatory and internal requirements.
- Ensure proper functioning of day‑to‑day controls, periodic monitoring activities and timely resolution of risk issues.
- Ensure effective management of non‑financial risk of the Banking business on behalf of the Group Process Owner through the following key responsibilities:
Risk Identification, Assessment & Insight
- Lead risk incident governance (operational, financial, conduct and non‑financial) impacting business activities, client outcomes, and operational resilience, including triage, classification, escalation and management reporting
- Ensure thorough analysis of incidents, risk events, and near misses to identify root causes, control gaps, and systemic themes, providing actionable insights to prevent recurrence and proactive identification of risk.
- Apply data, scenario analysis, and thematic reviews to highlight emerging risks, concentration areas, and interdependencies across business activities.
Key Responsibilities
- To be the source of reference within the Business Unit in facilitating and promoting the understanding of OR and compliance requirements.
- Lead and support implementation of OR initiatives for the Business Unit.
- Proactively communicate with the Business Head/ Head, BRM / Head CR BRM on operational risk issues. Escalate significant events to Business Head / Head, BRM/ Head, CR BRM as appropriate.
- Coordinate and consolidate operational risk and loss reporting of the unit for the reporting to the various forums.
- Design and implement control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management.
- Undertake and/or coordinate periodic business monitoring (self‑assessment) activities within the Business Unit and accelerate findings and or breaches to Head, CR, BRM
- Ensure risks issues identified are resolved in an appropriate and timely manner.
- Assist Business Head, CR BRM in the implementation of OR framework or other relevant OR initiatives.
- Could act as the Unit Money Laundering Prevention Officer (UMLPO) or cooperate with the BMLPO to ensure appropriate internal controls and procedures for money laundering prevention are in place and functioning as intended. Where appropriate, assist in the investigation of financial crime risks.
- Identify gaps and arrange training on compliance and OR for staff.
Risk Mitigation and Control Effectiveness
- Partner with business and functional teams to support the design, implementation, and strengthening of risk mitigation actions and controls
- Provide challenge and guidance on control effectiveness (including design effectiveness, operating effectiveness and testing strategies), ensuring risks are managed within agreed appetite and aligned to business objectives
- Track remediation actions and risk treatment plans, supporting timely closure and sustainable outcomes
Risk Monitoring, Reporting & Governance
- Support ongoing monitoring and reporting of key risks, issues, and control metrics.
- Prepare risk insights, dashboards, and materials that enable effective oversight, escalation, and informed governance discussions.
- Ensure risk management activities are conducted in line with internal policies, frameworks, and regulatory expectations, supporting audit, review and regulatory engagements as required
- Work closely with Second and Third lines of defence (e.g. Compliance, Internal Audit, Second Line Assurance) on effective coordination and delivery of risk assessments and assurance reviews.
Risk Advisory & Business Decision Support
- Act as a trusted risk advisory partner to business stakeholders, providing timely, practical risk insights that inform decision making, execution priorities, and trade‑offs
- Translate risk assessments, emerging risk themes, and control considerations into clear, business relevant guidance that supports strategic and day‑to‑day decisions
- Support the business in understanding risk implications associated with new initiatives, products, process changes, or external developments
Strategy
- Should be able to understand and align to the bank’s strategy and should be able to ensure that controls put in place do not become bottleneck in achieving the goals.
Business
- The incumbent should understand the Banking Operations requirements and accordingly perform the duties under this role.
Processes
- The incumbent is required to review the Banking Operations processes, controls and their results for which