About The Role
Business Relationship Manager
Department: Business Banking Assets
Location: Position Grade: Deputy Manager / Manager / Sr. Manager
Job Role:
- Business Relationship Manager
About The Role
- Manage and service existing portfolio of Working Capital (WC) clients including renewal and enhancement of limits.
- Build strong and effective relationships with Promoters to foster client trust and confidence.
- Understand business models, target segments, cash flows, and structure WC solutions to best suit customer needs.
- Ensure growth in the portfolio through enhancements and achieve a minimum business target as defined in the SOP.
- Ensure timely renewal of limits and closure of all pending PDDs.
- Track and liaise with customers for submission of pending stock statements, stock insurance, and stock audit compliance.
- Visit client locations regularly to stay connected and ensure the growth and functionality of the business model.
- Encourage clients for optimum utilization of facilities and track utilization patterns MOM to identify any unusual transactions.
- Ensure minimum delinquency and work towards exit of clients identified in Early Warning Signals (EWS).
- Provide timely advice and keep clients updated with the latest developments, pitching products beneficial to the customer for smoother operations.
- Liaise with internal departments (credit, ops, trade desk, branch) to facilitate client issue resolution within minimum TAT.
- Drive cross-sell products including WC limits and book penetration within the existing client set.
- Generate leads from existing customers and onboard new customers based on existing relationships.
- Maintain CASA book and generate float income by opening all group accounts.
Job Requirements
- Experience: 2-3 years in the local market, preferably with a background in Credit & Sales. Knowledge of loan amounts, rates, and fees is required.
- Strong oral and written communication skills.
- Relationship management skills and good influencing abilities.
- Job knowledge: The candidate should handle sales for a range of products like WC, LAP, etc.