Business Process Quality Senior Professional

Hitachi; Chennai; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Hitachi Energy Technology Services Private Limited seeks a Business Process Quality Senior Professional to optimize and assure global business process quality. You will analyze, design, and implement improvements to increase efficiency, reduce risk, and ensure compliance with internal standards and external regulations.

You will lead process analysis, map critical workflows, and develop metrics. The role demands collaboration across IT, Operations, Finance, and other departments in a dynamic,

Qualifications

• Bachelor's degree in Mechanical, Electrical Engineering, or a related field; Master's preferred.

Responsibilities

• Lead end-to-end business process analysis to identify improvements and standardization.
• Develop and maintain process maps, procedures, and quality standards.
• Design quality control mechanisms, metrics, and reporting for performance.
• Collaborate with IT, Operations, and Finance to gather requirements.

Skills

Lean

Six Sigma

BPMN

Process mapping

Visio

Lucidchart

ARIS

ISO 9001

English fluency

Education

Bachelor's in Engineering

Master's preferred

Tools

Visio

Lucidchart

ARIS

Job description

Location:

Chennai, Tamil Nadu, India

Job ID:

R0143413

Date Posted:

2026-10-27

Company Name:

HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description

As a Business Process Quality Senior Professional at Hitachi, Ltd., you will be instrumental in optimizing and assuring the quality of our business processes globally. You will analyze, design, and implement process improvements to enhance efficiency, reduce risk, and ensure compliance with internal standards and external regulations.

Job Responsibilities

• Lead and conduct end-to-end business process analysis, identifying areas for improvement, standardization, and automation.
• Experience with Engineering, construction and Procurement projects, Energy, Power generation or Nuclear.
• Develop, document, and maintain comprehensive process maps, procedures, and quality standards in alignment with organizational objectives.
• Design and implement process quality control mechanisms, metrics, and reporting frameworks to monitor performance and identify deviations.
• Collaborate with various stakeholders across departments (e.g., IT, Operations, Finance) to gather requirements, facilitate workshops, and drive process transformation initiatives.
• Act as a subject matter expert in business process management methodologies (e.g., Lean, Six Sigma) and quality assurance best practices.
• Provide training and guidance to team members and other departments on process quality principles and tools.
• Conduct root cause analysis for process inefficiencies or failures and recommend corrective and preventive actions.
• Ensure compliance of business processes with relevant industry standards, regulatory requirements, and internal policies.
• Evaluate and recommend new technologies or tools to enhance process efficiency and quality.
• Prepare and present detailed reports on process performance, improvement initiatives, and quality assurance findings to senior management.

Job Qualifications

• Bachelor's degree in Mechanical, Electrical Engineering, or a related field. Master's degree preferred.
• Minimum of 5-7 years of experience in business process analysis, quality assurance, or process improvement roles, preferably within a large, multinational organization.
• Proven expertise in business process management methodologies such as Lean, Six Sigma (Green Belt or Black Belt certification highly desirable), or BPMN.
• Strong analytical and problem-solving skills with the ability to identify complex process issues and develop effective solutions.
• Excellent communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively with stakeholders at all levels.
• Proficiency in process mapping tools (e.g., Visio, Lucidchart, ARIS) and project management software.
• Experience with quality management systems (e.g., ISO 9001) is a plus.
• Ability to work independently and as part of a team in a dynamic, fast-paced environment.
• Demonstrated experience in leading process improvement projects from inception to implementation.
• Fluency in English is required; proficiency in Japanese or other languages is a plus.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.