Business Process Optimization Officer

Alter Domus; Hyderabad; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Alter Domus is seeking a Real Assets Business Process Optimization Officer in Hyderabad, India to drive cost efficiency, quality and productivity improvements. You will track metrics, support best-practice adoption, and collaborate with product and technology to streamline tools for client delivery.

You will also assist in migrating global processes to standardized delivery, monitor client satisfaction, and help manage risk with a focus on data analytics, AI, and automation in a fast-growing,

Qualifications

• High potential talent with pathway to management roles.
• Strong tech-leaning operational focus and ability to document and embed best practices.
• Ability to learn quickly and drive transformation in cross-functional teams.

Responsibilities

• Assist with improving cost, quality and productivity year on year for Real Assets.
• Track targets and metrics for costs, quality, consistency, and automation.
• Support adoption of best practices and streamline tools with product and technology.
• Facilitate migration of processes to standardized client delivery and seamless transitions.
• Support risk management and leverage industry trends in data, AI and automation.
• Lead and build skills around migration of lift out clients with coordination across functions.
• Maintain compliance and resilience standards, and address internal audits promptly.

Skills

Tech leaning operations

Agile & innovative

Mature scalable operations

Strong communication

Data analytics & AI adoption

Job description

Reporting to the Real Assets Business Process Optimization Leader, the Real Assets Business Process Optimization Officer is accountable for helping to improve the cost, quality and productivity of the business line year on year. Specifically, you will:

• Assist with tracking targets and metrics for costs at business line and activity level, for quality, consistency and for automation that the business will manage itself against. You will also help to establish robust controls, security processes, resilience standards and testing against those.
• You will be responsible for supporting and monitoring the adoption of best practices for key service processes and working with product and technology to streamline tools and develop “the AD way” for clients.
• As appropriate you will assist in the migration of global processes to client delivery in a standardized and consistent manner and take accountability of seamless transition.
• You will support the Business Process Optimization Leader to track client NPS scores and prioritize initiatives to improve client delivery.
• You will support the first line of defense for risk management for Real Assets, supporting the Executive Director and Head of BPA & Tech Adoption, and you will have accountability for rapidly resolving internal audit issues with the regional business leaders.
• You will lead and build skills around migration of lift out clients, with close coordination across other global functions.
• Stay abreast of industry trends and emerging technologies in data, AI, and automation, identifying opportunities for innovation and competitive advantage
• Drive a culture of compliance and risk control to mitigate financial, operational, and reputational risks.

PROFILE

• High potential talent where this role will be a strong developmental experience into expanded or management roles
• Strong tech leaning operational focus with the ability to identify, develop, document, train and embed best practices
• Agile and innovative, able to learn quickly and work with others to drive transformation
• Experience of mature, scalable operations in growth companies
• Good communication skills with ability to listen and abstract to key requirements
• Familiarity with technology-driven environments, particularly in roles that involve data analytics, AI implementation, and process automation

LEADERSHIP & BEHAVIOURAL COMPETENCIES

• You will possess strong interpersonal skills – influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results.
• You will be able to manage diverse stakeholders ranging from global/regional real assets leaders to finance professionals in the team.
• You will demonstrate personal resilience in the context of an international company in high-growth mode.
• You will have an intellectual curiosity and a global mind-set, allowing you to partner effectively across teams and beyond with agility and flexibility. You will challenge the current status quo to improve things.
• You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience.
• You will demonstrate a strong commitment to high integrity and ethics.