Business Process Delivery Head – Transformation

Mindsprint Pte. Ltd.; Chennai District; Presencial; INR 6.000.000 - 12.000.000; Jornada completa

Descripción de la vacante

Mindsprint Pte. Ltd. is seeking a seasoned Business Process Delivery Head to own end-to-end delivery of large-scale Oil & Gas operations and transformation programs.

You will combine domain knowledge with delivery discipline to modernize manual, email-driven processes into scalable, workflow-led models. The role requires senior, client-facing leadership, strong governance, and the ability to drive measurable improvements across productivity, cycle times, and risk controls.

Formación

• 18–20 years in business process delivery, operations leadership, or transformation.
• Experience leading large, multi-stakeholder portfolios inOil & Gas or related sectors.
• Strong knowledge of CDD/KYC, onboarding, contract lifecycle, trade confirmations, and settlements.

Responsabilidades

• Own end-to-end delivery for Oil & Gas operations including CDD, onboarding, contracts, and settlements.
• Transform manual, email-driven processes into standardized, automated workflows.
• Define transformation roadmaps with cross-functional stakeholders and governance.
• Identify control gaps and automation opportunities across post-trade operations.
• Lead cross-functional teams in process excellence, technology, and change management.
• Ensure measurable improvements in productivity, accuracy, and cycle times.

Conocimientos

Leadership

Stakeholder management

Process transformation

Oil & Gas domain knowledge

Delivery governance

Educación

Bachelor’s degree in Business/Engineering/Technology/Operations/Finance

Herramientas

CTRME/TCRM platforms

Workflow platforms

Analytics dashboards

Descripción del empleo

The Business Process Delivery Head will own end-to-end delivery of large-scale Oil & Gas business operations and transformation portfolios across CDD, contracts, confirmations, settlements, trading operations support.

The role requires a senior, client-facing leader who can combine domain understanding of Oil & Gas trading and commercial operations with delivery discipline, process transformation, stakeholder management, operating model design, and change execution to modernize manual, fragmented, or email-driven processes into scalable, workflow-led and insight-driven operating models.

Key Responsibilities

• Own business process delivery across Oil & Gas operations including CDD, counterparty onboarding, contracts administration, trade confirmations, settlements, invoicing support, reconciliations, and exception management.
• Lead transformation of manual, email-based, spreadsheet-driven, or fragmented operating processes into standardized, workflow-enabled, automated, and governed delivery models.
• Define the transformation roadmap in partnership with commercial, trading operations, legal, risk, compliance, finance, technology, and client stakeholders.
• Drive process diagnostics across CDD, contracts, confirmations, settlements, and post-trade operations to identify control gaps, bottlenecks, rework, delays, and automation opportunities.
• Establish strong delivery governance across portfolio planning, prioritization, benefits tracking, operational risk, decision forums, and executive reporting.
• Translate business pain points into actionable process, technology, workflow, control, data, and reporting improvement initiatives.
• Lead cross-functional teams across operations, process excellence, business analysis, product, technology, automation, reporting, risk, compliance, and change management.
• Ensure transformation initiatives deliver measurable outcomes across productivity, turnaround time, confirmation accuracy, settlement timeliness, contract cycle time, control effectiveness, and stakeholder experience.
• Act as the senior escalation point for operational risks, unresolved exceptions, settlement breaks, confirmation mismatches, contract bottlenecks, CDD delays, scope changes, and transformation adoption challenges.
• Build a culture of continuous improvement, ownership, accountability, standardization, and data-driven decision-making across Oil & Gas delivery teams.
• Serve as the senior client-facing delivery leader, owning governance reviews, performance discussions, transformation roadmaps, escalation management, and executive stakeholder engagement.
• Partner with client leadership to shape improvement priorities, articulate business value, align delivery commitments, and demonstrate measurable transformation outcomes.

Required Experience

• 18-20 years of experience in business process delivery, operations leadership, shared services, transformation, or process excellence roles, preferably within Oil & Gas, energy trading, commodities, financial services, or process-heavy environments.
• Proven experience leading large-scale operations and transformation portfolios across complex, multi-stakeholder environments.
• Strong exposure to CDD/KYC, counterparty onboarding, contract lifecycle processes, trade confirmations, settlements, invoicing and reconciliations.
• Track record of modernizing business processes through workflow implementation, digitization, standardization, control strengthening, and operating model redesign.
• Experience managing senior stakeholders across commercial, operations, legal, risk, compliance, finance, technology, and client-facing functions.
• Demonstrated ability to manage delivery financials, productivity levers, capacity planning, service performance, cost optimization, and benefits realization.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Technology, Operations, Finance, Energy Management, or a related discipline;
• Certifications in Lean Six Sigma, Agile/Scrum, process mining, transformation, or change management are desirable.
• Exposure to CTRM/ETRM platforms, workflow platforms, , automation tools, process mining, analytics dashboards, case management systems, and enterprise operations platforms will be an advantage.