Business Process Analyst

Jobtailor; Dadri; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Crowe is seeking a senior business analyst/ transformation consultant to lead discovery sessions, map end-to-end processes, diagnose root causes, and ID AI opportunities within enterprise tech implementations such as Dynamics 365, CRM, ERP, and Power Platform.

You will work with technical architects, define business value measures, write functional requirements and user stories, mentor teams, and create scalable playbooks for agentic transformation.

Qualifications

• 6+ years of experience as a business analyst or related transformation role.
• Strong skills in mapping, analyzing, and redesigning business processes.
• Experience with enterprise tech implementations (Dynamics 365, CRM, ERP, Power Platform).
• Ability to facilitate workshops with business users and senior stakeholders.
• Understanding of process metrics and operational KPI measurement.
• Ability to write clear functional requirements, user stories, and acceptance criteria.

Responsibilities

• Lead discovery sessions with clients to understand goals, pain points, and operating constraints.
• Map end-to-end business processes with inputs, outputs, and handoffs.
• Diagnose root causes across people, process, data, and technology.
• Identify opportunities for AI-assisted transformation and automation.
• Collaborate with architects to translate opportunities into designs and roadmaps.
• Define business value measures such as time saved, CSAT, and cost per transaction.
• Mentor consultants and help teams adopt new ways of working.
• Support workshops, demos, and change management conversations.
• Create reusable playbooks and training materials for agentic transformation.

Skills

Business process mapping

AI-enabled transformation

Workshop facilitation

Functional requirements writing

Stakeholder management

Process redesign

Tools

Microsoft Dynamics 365

CRM

ERP

Power Platform

Workflow Automation

Job description

• Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints.
• Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures.
• Diagnose root causes across people, process, data, and technology before recommending solutions.
• Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement.
• Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories, and delivery roadmaps.
• Define business value measures for agentic solutions, such as time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT, cost per transaction, revenue lift, and compliance improvement.
• Help clients decide where humans should stay in control, where AI should assist, and where agents can safely orchestrate or automate work.
• Support workshops, demos, process redesign sessions, executive presentations, and change management conversations.
• Create reusable playbooks, templates, process models, and training materials to help Crowe teams adopt an agentic business analysis approach.
• Coach Crowe consultants on how to move beyond legacy requirements gathering into diagnostic, value-led, AI-enabled transformation work.

Requirements

• 6 or more years of experience as a business analyst, functional consultant, process consultant, product owner, transformation consultant, or similar role.
• Strong experience mapping, analyzing, and redesigning business processes.
• Experience working on enterprise technology implementations, preferably involving Microsoft Dynamics 365, CRM, ERP, Power Platform, data platforms, workflow automation, or related business applications.
• Ability to facilitate workshops with business users, technical teams, and senior stakeholders.
• Strong understanding of process metrics, business value measurement, operational KPIs, and adoption measures.
• Ability to write clear functional requirements, user stories, process flows, acceptance criteria, solution narratives, and executive-ready recommendations.
• Comfort working with technical teams on AI, automation, data, integration, and system design topics.
• Ability to mentor other consultants and help teams adopt new ways of working.

Core Competencies

Demonstrates expertise in business process mapping, analysis, and redesign, with a strong focus on AI-enabled transformation and operational efficiency. Proficient in facilitating workshops and creating functional specifications that drive business value and adoption metrics.

Highest-signal resume keywords

• Business Process Mapping
• AI-Enabled Transformation
• Functional Requirements Writing
• Enterprise Technology Implementation
• Workshop Facilitation

ATS Optimization Keywords

Hard Skills

• Business Process Analysis
• Process Redesign
• User Story Development
• Acceptance Criteria Writing
• Operational KPI Measurement

Soft Skills

• Mentoring
• Coaching
• Facilitation

Industry Keywords

• Business Value Measurement
• Change Management
• Process Improvement
• Data Integration
• Agentic Solutions

Tools & Technologies

• Microsoft Dynamics 365
• CRM
• ERP
• Power Platform
• Workflow Automation