Business Operations , Senior

Infor Inc.; Hyderabad; On-site; INR 15,00,000 - 20,00,000; Full time

Job summary

A global technology leader based in Hyderabad is seeking an experienced professional to manage digital adoption initiatives. This role involves executing lifecycle campaigns, analyzing user engagement data, and collaborating with cross-functional teams. The ideal candidate has a minimum of 5 years in digital adoption or customer experience roles and is skilled in utilizing various digital tools. This position offers an opportunity to make a significant impact on customer experiences.

Benefits

Diverse and inclusive work environment

Opportunities for career growth

Qualifications

• Minimum of 5 years’ experience in digital adoption or customer experience roles.
• Demonstrated proficiency with digital adoption platforms and CRM tools.
• Exceptional analytical skills with experience in data-driven decision making.

Responsibilities

• Execute lifecycle campaigns via in-app guidance and webinars.
• Analyze user engagement data to provide actionable insights.
• Support program management by communicating insights into adoption metrics.

Skills

Digital adoption

Marketing automation

Customer experience operations

Stakeholder coordination

Data analysis

Project management

Tools

Pendo

Whatfix

Gainsight PX

HubSpot

Gainsight CS

Job description

You'll be part of the CSX Transformation & Innovation team reporting to the VP of Scale CX, the execution of digital lifecycle engagement and other innovation-driven initiatives in the CSX Transformation Org, leveraging strong operational expertise, technical acumen, systems thinking, and project management skills. You'll be a versatile operator, who can manage webinars, engage stakeholders, analyze complex data sets, and facilitate systems architecture discussions, helping scale impactful customer experiences.

Key Responsibilities

• Execute and manage lifecycle campaigns through in-app guidance, targeted email sequences, stakeholder webinars, and community activations led by the Customer Adoption peer.
• Operationally run webinars, including setup, moderation, stakeholder coordination, and post-event follow-up.
• Leverage strong technical skills to drive AI and automation driven solutioning discussions for personalized customer experiences and customer success.
• Collaborate closely with the systems team to support systems architecture discussions and contribute to the development of operational processes, playbooks, and technical documentation relating to digital customer lifecycle management.
• Analyze user engagement data and large data sets, provide actionable insights, and recommend improvements to enhance adoption, campaign effectiveness, and customer value.
• Support robust program management and reporting by clearly communicating insights into adoption metrics, value realization, and campaign performance.
• Act as a versatile operator providing agile support across various innovative projects, ensuring tactical alignment and effective cross-functional collaboration.

Required Skills

• Minimum of 5 years’ experience in digital adoption, marketing automation, or customer experience operational roles within SaaS or technology organizations.
• Demonstrated technical proficiency with digital adoption platforms and CRM tools (e.g., Pendo, Whatfix, Gainsight PX, HubSpot, and Gainsight CS).
• Proven experience operating webinars, coordinating with multiple stakeholders, and managing follow-ups effectively.
• Exceptional analytical capabilities, with experience analyzing complex data sets and making data-driven recommendations.
• Strong systems thinking abilities, capable of engaging in technical and system architecture discussions.
• Proven project management skills, adept at multitasking and collaborating effectively across teams.

Bonus

Previous experience in Customer Success Operations or Digital Customer Success roles

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy calledPrinciple Based Management ™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in theFAQ section .

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read ourguidelines and protect yourself from recruitment scams.

We value your privacy at Infor. You may access our privacy policyhere .