Business Operations Expert, Remote- Contract Remote (International)

Dover; India; Remote; INR 7,085,000 - 11,808,000; Part time

Job summary

Dover is seeking a Business Operations Expert to design multi-step, real-world operational tasks. The role focuses on creating objective grading criteria and supporting materials, enabling consistent, fair evaluation by reviewers across diverse contexts.

Strong English and remote work flexibility are required. The work emphasizes concrete SOPs, QA checklists, and process documentation to benchmark performance.

Qualifications

• Experience turning real operations work into defined tasks.
• Ability to design objective grading criteria for consistent review.
• Hands-on experience in business operations, reporting and process design.

Responsibilities

• Design multi-step tasks drawn from real operations work with clear instructions.
• Define objective grading criteria so reviewers reach the same verdict.
• Create or source supporting materials: spreadsheets, reports, process docs.
• Flag ambiguous tasks and ensure on-schedule delivery at required quality.

Skills

Task design & breakdown

Objective grading criteria

Business operations

Process design & ownership

Operational reporting & data quality

Tools

Excel

Job description

Role Title: Business Operations Expert

Role Type: Contract

Location: Remote, global

Required Skills:

• Turning Real Operations Work Into a Defined Task
• Objective Grading Criteria
• Business Operations
• Process Design and Ownership
• Operational Reporting and Data Discrepancies

Opportunity Snapshot:

• Pay: Up to $90/hour equivalent
• Time per task: ~10 hours per task
• Location: Fully remote — no geographic restrictions. Strong English required (B2 minimum, C1 preferred)
• Your tasks: Design realistic, multi-step business operations tasks with objective criteria for grading the output

Your domain knowledge is what matters here — no prior AI experience required.

The work is to turn real operational workflows into benchmark tasks: realistic, difficult, and gradable against objective criteria. If you've written an SOP, built a QA checklist, or trained a team against a standard, that's the instinct this needs.

Scope of Work:

• Design multi-step tasks drawn from real operations work — reporting, process design, workflow management — with realistic reference files and clear instructions.
• Define objective grading criteria so two qualified reviewers would reach the same verdict on the same output.
• Build tasks that require judgment rather than lookup: ones where the right answer depends on reading the materials correctly.
• Create or source the supporting materials each task needs: spreadsheets, system exports, process documentation, operational reports.
• Flag tasks that turn out to be ambiguous or ungradable instead of submitting them anyway.
• Deliver approved tasks on schedule and at the required quality level.

Preferred Qualifications:

• 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management — direct ownership of the work, not supervisory-only or adjacent exposure.
• Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, or training assessments.
• Strong Excel capability and comfort reasoning across multiple documents at once.
• Strong English, written and spoken — B2 minimum, C1 preferred.
• AI or LLM evaluation experience is a plus, but not required.