Business Operations Analyst

JLL; Gurgaon; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle (JLL) Bengaluru, India, is seeking a Business Operations Analyst to own the operational backbone of the technology group. You will ensure contracts are signed, invoices paid, and contractors onboarded, ensuring end-to-end operational execution.

You will work with technology leadership, finance, HR, and vendors to drive core processes, with a focus on efficiency, governance, and cross-functional collaboration across geographies.

Qualifications

• 6-10 years of experience in business operations, technology operations, or similar support functions.
• Strong understanding of vendor management, procurement processes, and contract administration.
• Experience with financial processes including invoice processing, purchase orders, and budget tracking.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Excellent organizational skills with ability to manage multiple priorities simultaneously.
• Strong communication skills with ability to collaborate across functions and geographies.

Responsibilities

• Contracting & Procurement: Manage vendor contracts, statements of work, renewals, and procurement requests.
• Invoicing & Payments: Process purchase orders and invoices accurately and on schedule.
• Capex Accounting: Track capital expenditure against approved budgets and assist month-end/quarter-end reconciliations.
• Hiring & Onboarding: Support recruitment workflows and onboarding logistics with HR.
• Team Administration: Manage calendars, resourcing trackers, and maintain team records.
• Townhalls & Team Communications: Plan monthly townhalls and internal communications events.
• General Operations: Support governance routines and maintain process guidelines.

Skills

Communication skills

Vendor management

Procurement

Contract administration

Excel

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Business Operations Analyst

Location: Bengaluru, India
Department: Technology

About JLL

We're JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

What this job involves

Join JLL as a Business Operations Analyst and take ownership of the operational backbone that keeps our technology group running smoothly. This is a hands‑on operations role where you'll be the person who ensures contracts get signed, invoices get paid, contractors get onboarded, and the day‑to‑day machinery of a large technology function operates without friction. You'll work closely with technology leadership, finance, HR, and vendor partners to run core operational processes end to end, based out of our Bengaluru office.

You’ll be responsible for supporting the design, development, and implementation of short- and long-term solutions to information technology operational needs. Working across applications, systems architecture, network systems, and IT infrastructure management, you'll ensure seamless operational execution within the organization.

Sound like you? To apply you need to be:

Essential:

• Bachelor's degree in Business Administration, Information Technology, Finance, or related field
• 6-10 years of experience in business operations, technology operations, or similar support functions
• Strong understanding of vendor management, procurement processes, and contract administration
• Experience with financial processes including invoice processing, purchase orders, and budget tracking
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Excellent organizational skills with ability to manage multiple priorities simultaneously
• Strong communication skills with ability to collaborate across functions and geographies
• Detail-oriented with commitment to accuracy and process compliance
• Ability to work independently and take ownership of end-to-end processes

Desirable:

• Experience working in technology organizations or IT service delivery environments
• Familiarity with capex/opex accounting principles
• Knowledge of HR processes including recruitment workflows and onboarding
• Experience coordinating townhalls, team events, or organizational communications
• Understanding of IT governance frameworks and operational best practices
• Experience with enterprise systems (ERP, HRIS, procurement platforms)

What your day-to-day will look like

Contracting & Procurement

• Manage vendor contracts, statements of work, renewals, and procurement requests
• Work with Legal and Finance to keep agreements current and compliant
• Track contract lifecycles and ensure timely renewals and amendments

Invoicing & Payments

• Process purchase orders and invoices accurately and on schedule
• Track approvals and resolve queries with vendors and Finance teams
• Maintain payment cycles and ensure vendor payment terms are met

Capex Accounting

• Track capital expenditure against approved budgets
• Support month-end and quarter-end reconciliation processes
• Maintain accurate capex/opex records for the technology group

Hiring & Onboarding

• Coordinate requisition approvals and support recruitment workflows
• Manage new-hire onboarding logistics in partnership with HR
• Ensure smooth contractor onboarding and offboarding processes

Team Administration

• Own team administration processes including calendars and resourcing trackers
• Manage organizational changes and maintain accurate team records
• Provide general administrative support for technology leadership

Townhalls & Team Communications

• Plan and execute monthly townhalls and team communication events
• Handle scheduling, logistics, content coordination, and follow-up actions
• Support internal communications initiatives for the technology group

General Operations

• Support governance routines, reporting cadences, and operational frameworks
• Maintain documentation and process guidelines
• Step in to provide operational support wherever needed across the technology function

What you can expect from us

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure with appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons.

For additional details regarding JLL's privacy practices, please visit https://www.jll.co.in/en/privacy-statement

Location

On-site – Bengaluru, IND

Location

On-site – Bengaluru, KA, Gurgaon, HR

Scheduled Weekly Hours: 40

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Requirements: