Business Intelligence Assistant Manager

Canada; India; Hybrid; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Teleperformance is seeking a BI Data Analyst to analyze business intelligence data and blend historical data from diverse sources to inform product and business decisions. You will identify industry trends and partner with Marketing, Logistics, and Customer Service to model potential outcomes of new strategies.

Advanced knowledge in BI solutions and leadership in project areas is expected, with responsibility for guiding teammates and coordinating within the team to deliver actionable insights.

Qualifikationen

• Analyzing BI data to inform business decisions.
• Blending historical data from reports and sources for analyses.
• Identifying industry/geographic trends and competitor strategies.

Aufgaben

• Collaborate with Marketing, Logistics, and Customer Service to model outcomes of strategies.
• Lead development of new BI solutions and share best practices with teammates.
• Coordinate day-to-day operations within the BI team and ensure timely deliverables.

Kenntnisse

Business intelligence

Data analysis

Industry trend analysis

Stakeholder collaboration

Analytical thinking

Problem solving

Tools

SQL

Power BI

Jobbeschreibung

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Business Intelligence (BI) Data Analysis work includes:

• Analyzing business intelligence data to inform business and product decisions
• Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses
• Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends
• Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc.) to model the outcome of implementing potential business strategies

Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.

Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.