Business Intelligence Analyst II

Teleperformance Spain; Mumbai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Teleperformance is seeking a Business Intelligence Data Analyst to drive data-informed decisions across product areas. The role involves blending data from reports, industry sources, and field data to identify trends and inform strategy.

You will collaborate with Marketing, Logistics, and Customer Service to model outcomes of potential business strategies, with opportunities for leadership on projects and short-term team initiatives.

Qualifications

• Experience in analyzing BI data to inform business decisions.
• Ability to blend historical data from various sources for analysis.
• Identify industry/geographic trends and monitor customer trends.
• Collaborate with Marketing, Logistics, Customer Service to model outcomes.
• Provide independent professional expertise and deliver end products.

Responsibilities

• Analyze BI data to inform product decisions and strategy.
• Blend historical data from reports and external sources for analyses.
• Identify and monitor industry/geographic trends and competitors.
• Collaborate with other functions to model outcomes of strategies.
• Lead short-term activities within the team and supervise junior staff.

Skills

Business Intelligence

Data Analysis

Stakeholder Collaboration

Tools

SQL

Power BI

Excel

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Business Intelligence (BI) Data Analysis work includes:

• Analyzing business intelligence data to inform business and product decisions
• Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses
• Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends
• Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc.) to model the outcome of implementing potential business strategies
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn’t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
• Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.