Business Intelligence Analyst I

TGBPL TP India - IBU; Hyderabad; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Teleperformance Hyderabad is seeking a BI Data Analyst to analyze business intelligence data, blend diverse data sources, and identify market trends to guide strategic decisions. You will collaborate with Marketing, Logistics, and Customer Service to model outcomes of new strategies.

The role expects 1–2 years of practical analytics experience and a degree in a related field. Teleperformance emphasizes employee satisfaction and a healthy work-life balance, with on-site and work-at-home programs.

Qualifications

• 1–2 years of practical professional experience in BI or analytics.
• Knowledge base typically acquired from a professional/university degree.
• Ability to analyze data to inform business and product decisions.

Responsibilities

• Analyze business intelligence data to inform business and product decisions.
• Blend historical data from industry reports, public info, field reports, or purchased sources for analyses.
• Identify industry/geographic trends and monitor customer trends.
• Partner with Marketing, Logistics, Customer Service to model outcomes of business strategies.

Skills

Data analysis

BI tools

SQL

Education

University degree in a related field

Tools

Excel

Power BI

Job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilizing advanced support technologies and processes engineered to achieve outstanding results, we cultivate lasting client relationships and make positive contributions to our local communities.

Business Intelligence (BI) Data Analysis

Work includes:

• Analyzing business intelligence data to inform business and product decisions
• Blending historical data from available industry reports, public information, field reports or purchased sources as input to analyses
• Identifying and analyzing industry/geographic trends and competitor market strategies and monitoring current/potential customer trends
• Partners with other areas of the business (e.g., Marketing, Logistics, Customer Service, etc.) to model the outcome of implementing potential business strategies

Positions on this level are fully proficient in executing established standards. Works independently within set frames and follows set course. Has a knowledge base typically acquired from a professional/university degree and approximately 1-2 years of practical professional experience in a particular area. Develops own knowledge, shares best practice and develops relevant/appropriate solutions. Positions at this level are expected to continuously improve the day-to-day activities/processes. Can be a formal team leader of more junior co-workers and may set day-to-day operational objectives.

Be One of Our People

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Application Accommodation

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

We are looking for fearless people. People who believe that if you are not doing your best, it’s not worth it. People who believe in a new way of listening, understanding, and interacting - people who believe in people. So, if you are ready for a challenge, we’re ready for you.

TP is a global digital business services company

With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.