Business Development Manager - SME BIL

Standard Chartered; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support (Unmind)

Learning and development opportunities

Inclusive culture

Job summary

Standard Chartered in Mumbai seeks a Business Clients Acquisition Executive to target high-value customers and build lasting relationships. You will focus on acquiring new customer relationships and meeting needs across Assets, Liabilities, Insurance and Investments while aligning with cross-sell opportunities.

You will collaborate with product and branch teams to deliver tailored financial solutions, maintain exceptional service, and ensure strict regulatory and internal controls adherence.

Qualifications

• Graduate degree required; MBA advantageous.
• 1 year sales experience in retail banking (SB Lap, BIL, BWC, Insurance, Current Accounts preferred).
• AMFI, IRDA (and related certifications) preferred.
• Strong communication and negotiation skills.
• Strong interpersonal skills, team-oriented and collaborative.

Responsibilities

• Display exemplary conduct and uphold the bank's values and Code of Conduct.
• Take personal responsibility for embedding high ethical standards and regulatory compliance across the bank.
• Identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills

Interpersonal skills

Customer orientation

Banking knowledge

Event coordination

Sales call planning

Education

Graduate degree

MBA advantageous

AMFI/IRDA certifications preferred

Job description

Business Drivers

• Achieve personal sales target
• Segment focus, customer focussed needs-based selling
• Being a Business Clients Acquisition Executive, focus must be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product

Customer Experience

• Operational quality - Error free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing skill
• Ensure nil Customer complaints

Risk Assurance

• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Key Responsibilities

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalat... mitigate and resolve risk, conduct and compliance matters

Skills and Experience

• Good Interpersonal Skills
• Customer and Service Orientation
• Banking knowledge
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

• Must be a graduate. MBAs would be an advantage
• Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially SB Lap, BIL, BWC, Insurance and Current Accounts would be preferred
• Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
• Good knowledge of the selected market and customer segments would be an advantage
• Strong communication and negotiation skills with the ability to influence outcomes
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit
• Graduate/ Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Banking knowledge of the product
• Management Information Skills
• Good Interpersonal Skills Customer and Service Orientation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.