Associate Director & Team Leader - SME BIL

Standard Chartered India; Delhi; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support via Unmind

Learning and reskilling opportunities

Job summary

Standard Chartered is seeking a Sales Leader in Delhi to drive a high-performance sales culture across segments, delivering budgeted targets and expanding multi-product bundles. You will lead a team and collaborate with Product, Credit, and Operations to improve customer experience while ensuring governance and risk controls.

The role emphasizes coaching, performance management, and building strong partner relationships to grow the bank's affluent client base through outbound initiatives.

Qualifications

• Must be a graduate. MBA’s will be preferred.
• Sales experience of at-least 2-3 years, with 1 year leading a direct sales team.
• Strong people management and leadership to manage approx 15-50 sales people.
• Experience with Deposit Products of a Bank is an advantage but not required.
• Good knowledge of the market and customer segments is an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong interpersonal skills promoting enthusiasm and teamwork.

Responsibilities

• Deliver budgeted sales target and increase sales productivity.
• Segment focus and needs-based selling to customers.
• Deepen customer relationships through multi-product selling or bundles around anchor product.
• Drive and monitor area sales strategy; create sales opportunities and evaluate effectiveness.
• Build and manage relationships with business partners, intermediaries and channels.
• Sells anchored product with bundling; mainly outbound activities.

Skills

Communication skills

Negotiation

People management

Interpersonal skills

MS Office

Education

Bachelor's degree

MBA preferred

Job description

• Drive the right sales culture and attitude
• Continuous sales improvement effort, through active engagement with Product, Credit & Operations
• Manage customer experience & NIL Customer Complaints

Key Responsibilities

Strategy

• Drive the right sales culture and attitude
• Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
• Continuous sales improvement effort, through active engagement with Product, Credit & Operations
• Manage customer experience & NIL Customer Complaints

Business

• Deliver budgeted sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels
• Sells anchored product with bundling, mainly focuses outbound activities

Processes

• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales teams' management
• Being measured against Governance and Operational Risk review result of responsible sales units
• Ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

People & Talent

• Lead and manage a team of 2 to 4 Managers
• The Right Coach
• Engage every team member and build strong teamwork
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly
• Manage Attrition of Sales force

Risk Management

• Discipline in HR and training related matters, Operational Risk Standards
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Being measured against Governance and Operational Risk review result of responsible sales units

Governance

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Customers: New-to-Bank Affluent and Emerging affluent Clientele along with inactive portfolio activation if mandated by the bank

Skills And Experience

• MS Office

Qualifications

• Must be a graduate. MBA’s will be preferred.
• Sales experience of at-least 2-3 years of which 1 year in managing a direct sales team will be preferred
• Should possess strong people management and leadership skills to manage approx 15-50 sales people
• Experience in handling Deposit Products of a Bank would be an advantage but not a pre-requisite.
• Good knowledge of the selected market and customer segments would be an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise your full potential.