Business Development Manager - SME BIL

Standard Chartered; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Inclusive culture

Competitive salary

Retirement savings plan

Job summary

Standard Chartered in Mumbai is seeking a Business Clients Acquisition Executive to target new HVS customer relationships and fulfill needs in assets, liabilities, insurance and investment, while deepening ties through cross-selling.

You will ensure regulatory compliance, perform CDD/MLP/TCF diligently, maintain ethics, manage risk, and use strong communication to build lasting client partnerships across the bank’s services.

Qualifications

• Sales focus with target orientation.
• Ability to acquire new customers and meet needs across assets, liabilities, insurance and investments.
• Excellent communication and negotiation skills.
• Strong knowledge of banking products and services.
• Experience using management information for decision making.

Responsibilities

• Regulatory & Business Conduct: Display exemplary conduct and comply with laws, regulations and the Bank's Code of Conduct.
• Identify, mitigate and resolve risk, conduct and compliance matters.
• Coordinate customer events with the product team and execute aggressive sales plans to acquire large prospective customers through referrals.

Skills

Sales

Customer meetings

Communication

Negotiation

Banking products

MI skills

Interpersonal skills

Education

Graduate/Postgraduate

Job description

Business Drivers

• Achieve personal sales target
• Segment focus, customer focussed needs-based selling
• Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilities, Insurance and Investment for such customers as mandated by the Bank. It will also involve deepening these relationships by cross-selling various product

Customer Experience

• Operational quality - Error free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing skill Ensure nil Customer complaints

Risk Assurance

• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Key Responsibilities

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, eliminate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Sales focused and highly target oriented
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Banking knowledge of the product
• Management Information Skills
• Good Interpersonal Skills
• Customer and Service Orientation
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

• Graduate/ Postgraduate, consistent academic career
• Extensive sales experience (2 to 5 years)
• Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially SB Lap, BIL, BWC, Insurance and Current Accounts would be preferred
• Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
• Good knowledge of the selected market and customer segments would be an advantage
• Strong communication and negotiation skills with the ability to influence outcomes Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.