Business Development - General Manager - Travel

Paytm Payments Services; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Flexible working options

Diversity & inclusion

Job summary

Paytm Payments Services Travel Team seeks a senior business professional with deep experience in airline operations, ticketing systems, and OTA distribution models. You will drive the Flights vertical by forging strategic partnerships, optimizing supplier integrations, and enabling operational excellence in airline distribution and automation.

The role emphasizes execution, cross-functional collaboration, and the ability to scale new airline integrations while delivering measurable growth in

Qualifications

• 10–15 years in business development/partnerships within travel or airline domains.
• Hands-on experience in airline reservation and ticketing systems.

Responsibilities

• Execute the Flights vertical roadmap in line with company objectives and feasibility.
• Identify and activate new airline and supplier partnerships to drive volume and improve margins.
• Design initiatives to address operational challenges such as budget constraints or GDS integration bottlenecks.
• Enhance workflows for partner onboarding, contracting, and automation of ticketing and after-sales processes.
• Collaborate with Finance, Product, Growth, and Operations teams to align on business goals.
• Lead root-cause analysis and resolution of operational and tech issues (PNR cancellations, ADM/ACM disputes, API failures).
• Oversee pre- and post-deployment validation for new capabilities such as ancillaries and direct airline integrations.

Skills

Airline Domain Expertise

Technical Acumen

Negotiation Skills

Execution Focus

Stakeholder Influence

Tools

Amadeus

Sabre

Travelport

Job description

About Us:

Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technology that empowers small businesses with payments and commerce. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the Travel Team:

Paytm Travel has revolutionized the Indian travel industry with a mission to empower millions of

travelers who choose us as their preferred travel partner. Within just a few years, we’ve become

the #3 player in India’s online travel space, and we’re on track to becoming #1 soon.

As one of the largest travel platforms in the country, we aim to make every travel experience

seamless, transparent, and delightful — from instant booking to hassle-free journeys. With

customer centricity at our core, our vision is to make Paytm Travel synonymous with trust

and affordability for all travelers.

About the Role:

We’re looking for a smart, driven, and domain-strong business professional with relevant

years of experience in Business Development, Partnerships, and Account Management in

the travel industry — preferably with direct experience in airline operations, ticketing

systems, and OTA distribution models.

This is a strategic role where you’ll help scale the Flights vertical by driving new partnerships,

optimizing supplier integrations, and enabling operational excellence in airline distribution and

automation.

Key Responsibilities:

Business Development & Strategic Accountability:

• Strategic Roadmap: Execute the Flights vertical roadmap in line with company objectives, ensuring operational and technical feasibility.
• Revenue Enablement: Identify and activate new airline and supplier partnerships to drive volume and improve margins.
• Resource Optimization: Design initiatives to address operational challenges such as budget constraints or GDS integration bottlenecks.
• Process Innovation: Enhance workflows for partner onboarding, contracting, and automation of ticketing and after-sales processes.
• Cross-Functional Collaboration: Work closely with Finance, Product, Growth, and Operations teams to ensure alignment on business goals.

Technical Excellence & Product Integration:

• System Expertise: Deep understanding of airline ticketing systems, GDS/CRS platforms (Amadeus, Sabre, Travelport), and emerging distribution models like NDC.
• Issue Management: Lead root-cause analysis and resolution of operational and tech issues (PNR cancellations, ADM/ACM disputes, API failures).
• Tech Partnership: Collaborate with Engineering, QA, and Product teams to ensure travel systems are scalable, reliable, and optimized for uptime.
• Feature Deployment: Oversee pre- and post-deployment validation for new capabilities such as ancillaries, branded fares, and direct airline integrations.

Partner & Account Management:

• Airline Relationship Management: Build and manage strong commercial relationships with airlines, consolidators, and GDS providers.
• Competitive Intelligence: Analyze industry trends, competitor fare strategies, and distribution models to identify growth opportunities.
• Co-Creation: Collaborate with partners to co-design win-win product and pricing models, including dynamic fares and exclusive deals.

Operational Leadership:

• Ticketing Process Excellence: Define best practices for ticket issuance, reissue, refund, and exchange workflows.
• Market Insights: Conduct route-level and inventory analysis to guide airline strategy and promotional opportunities.
• Cross-Team Coordination: Partner with CX, Tech, and Growth teams to deliver consistent traveler and partner experiences.
• Automation & Compliance: Drive automation in fare caching, reconciliation, and reporting to ensure compliance with airline and IATA standards.

Ideal Candidate Profile

Experience:

• Relevant 10-15 years in business development/partnerships within travel or airline domains.
• Relevant years in OTA or airline environments, with hands-on experience in airline reservation and ticketing systems.

Skills & Competencies:

• Airline Domain Expertise: Strong command over airline ticket issuance, GDS/CRS workflows, BSP/ARC settlements, and ADM/ACM management.
• Technical Acumen: Familiarity with travel tech stacks (API integrations, NDC, fare caching, automation workflows).
• Negotiation Skills: Proven success in closing high-value airline or supplier deals.
• Execution Focus: Bias for action with experience scaling new airline integrations or distribution models.
• Stakeholder Influence: Ability to manage and align cross-functional teams toward business outcomes.

Key Success Metrics:

• Growth in direct airline partnerships and supplier-driven revenue.
• Improved efficiency in ticket issuance and reconciliation.
• SLA adherence for customer issue resolution.
• Enhanced operational reliability and automation adoption.

Why join us:

We support our people by providing a range of flexible working options so they can work in the way that best suits them. We also offer you the opportunity to develop your career, working in a diverse and inclusive workplace where the diverse backgrounds, perspectives and life experiences of our people are celebrated and create a great place to grow, thrive and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story! democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.