Business Development Associate

Urban Company; Surat; On-site; INR 420,000 - 620,000; Full time

Job summary

Urban Company is seeking a City BDA to own the partner ecosystem for the Cleaning business in Surat. This on-ground role requires you to build and strengthen the city's partner base, onboarding professionals, activating them on the platform, and ensuring supply and service quality.

You will focus on end-to-end partner lifecycle, drive onboarding, activation, and ongoing engagement, while collaborating with central teams to address city-level challenges and scale the local operations.

Qualifications

• 0–3 years of experience in sales, business development, operations or a similar role.
• Strong communication and interpersonal skills with the ability to build trust with blue‑collar/service professionals.
• Comfortable conducting training sessions, demonstrations and group interactions.
• Strong ownership mindset to independently run a city and get things done on the ground.
• Highly comfortable with field work and extensive local travel.
• Ability to balance people skills with data-driven execution.
• Proactive, energetic and self-driven personality.
• Must have a personal laptop.

Responsibilities

• Build the city's partner supply and own partner acquisition and supply growth for Cleaning.
• Identify and source service professionals through calling, referrals, local networks, field visits and sourcing drives.
• Drive high-volume lead generation, follow-ups and conversions to maintain a healthy partner funnel.
• Organise and execute local partner acquisition drives, events and partner meets.
• Own the end-to-end onboarding journey from lead generation to partner activation.
• Identify capability gaps and run targeted training interventions.
• Improve partner activation, availability, utilization and retention.
• Track city metrics (leads, conversions, onboarding, activation, availability, utilization, quality, retention).
• Work with central/category team to solve city-level supply and quality challenges.
• Execute new initiatives to improve city performance.

Skills

Communication

Interpersonal skills

Training sessions

Ownership mindset

Field work

Data-driven execution

Travel readiness

Self-driven

Tools

Personal laptop

Job description

About the Role

• We are looking for a city BDA(Business Development Associate) to own the partner ecosystem for Urban Company's Cleaning business in a Tier 2 / Tier 3 city.
• This is a high-ownership, on-ground role where you will be the single point of ownership for building and strengthening the city's partner base. You will be responsible for the complete partner lifecycle from finding and onboarding the right professionals, activating them on the platform, and ensuring adequate supply and service quality.
• The role combines elements of business development, city operations, partner management and training. You will spend significant time on the ground with service professionals and will need to build strong relationships while also being highly outcome-oriented.

What You'll Do

1. Build the city's partner supply

Own partner acquisition and supply growth for the Cleaning category in the city.

Identify and source the right service professionals through calling, referrals, local networks, field visits and sourcing drives.

Drive high-volume lead generation, follow-ups and conversions to maintain a healthy partner funnel.

Organise and execute local partner acquisition drives, events and partner meets.

Own the end-to-end onboarding journey from lead generation to partner activation.

2. Partner delivery Quality

Identify capability and skill gaps among partners and run targeted interventions to address them.

Continuously improve training effectiveness based on partner performance and customer feedback.

3. Own partner activation & supply health

Work with partners to improve availability and ensure adequate supply during peak demand.

Track partner activation, availability, utilisation and retention.

Identify supply gaps and take corrective action through acquisition, partner engagement or training interventions.

Build strong relationships with partners and act as their first point of contact for day-to-day challenges.

Drive partner engagement and ensure a positive partner experience in the city.

4. Own city-level execution

Act as the single-threaded owner for partner-related outcomes in the city.

Monitor key city metrics such as leads, conversions, onboarding, activation, availability, utilisation, quality and partner retention.

Use data and on-ground insights to identify problems and implement solutions.

Work closely with the central/category team to solve city-level supply and quality challenges.

Execute new initiatives and experiments to improve city performance.

What We're Looking For

• 0-3 years of experience in sales, business development, operations, field operations or a similar role.
• Strong communication and interpersonal skills with the ability to build trust and rapport with blue-collar/service professionals.
• Comfortable conducting training sessions, demonstrations and group interactions.
• Strong ownership mindset ability to independently run a city and get things done on the ground.
• Highly comfortable with field work and extensive local travel.
• Ability to balance people skills with data-driven execution.
• Proactive, energetic and self-driven personality.
• Need to have personal laptop