Business Crew- Fashion (Retail Store)

Broadway; Pune District; On-site; INR 300,000 - 540,000; Full time

Job summary

Broadway, India\'s modern department store, seeks a Business Crew – Fashion to lead day-to-day fashion department operations, drive sales, and ensure an exceptional customer experience. You will guide the team, implement visual merchandising, and uphold brand standards.

You will deliver personalized styling, manage stock, coordinate events, and build lasting customer relationships through product knowledge and proactive service.

Qualifications

• Graduate in any discipline; fashion/design education is a plus.
• 1–3 years retail fashion experience.
• Strong leadership and customer-service orientation.
• Understanding of inventory and merchandising basics.

Responsibilities

• Drive daily, weekly, and monthly sales targets for the Fashion department.
• Deliver personalized styling and product recommendations.
• Maintain stock levels, display standards, and inventory accuracy.
• Support events, launches, and brand activations.
• Monitor KPIs and report to the Department Manager.

Skills

Leadership

Team management

Communication

Customer-first

Fashion retail

Inventory management

Trend awareness

Problem solving

Ownership

Education

Graduate in any discipline

Fashion/Styling/Merchandising certification

Job description

About Broadway

Broadway is India's modern department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.

Role Overview

As the Business Crew – Fashion, you will lead the day-to-day operations of the Fashion department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.

Key Responsibilities

Business & Sales

• Drive daily, weekly, and monthly sales targets for the Fashion department.
• Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
• Deliver personalized product recommendations based on customer needs, preferences, and style.
• Identify opportunities to maximize category performance through upselling and cross-selling.

Customer Experience

• Deliver a premium, personalized, and consultative shopping experience.
• Understand customer preferences and provide relevant styling and product recommendations.
• Resolve customer concerns professionally and efficiently.
• Build long-term customer relationships through trust, product knowledge, and personalized service.
• Support fashion events, launches, styling activities, and in-store brand activations.

Operations & Inventory

• Ensure merchandise is fully stocked, well-presented, and compliant with Broadway merchandising standards.
• Monitor stock availability, replenishment, size availability, and inventory accuracy.
• Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
• Maintain high standards of store hygiene, organization, and product handling.

Brand & Merchandising

• Execute visual merchandising guidelines for the Fashion category.
• Ensure products are displayed as per brand and Broadway standards.
• Support new collection launches, promotional campaigns, seasonal displays, and brand activations.
• Partner with brand representatives to improve customer engagement, product knowledge, and category performance.

Reporting & Compliance

• Track departmental KPIs and share performance updates with the Department Manager.
• Ensure compliance with company policies, SOPs, billing processes, and audit requirements.
• Maintain accurate records related to inventory, damages, customer feedback, and other departmental activities.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer-first mindset with consultative selling and styling skills.
• Strong understanding of fashion retail operations and inventory management.
• Good understanding of fashion trends, products, and customer preferences.
• Ability to work in a fast-paced retail environment.
• Problem-solving and decision-making capability.
• High ownership and execution orientation.

Preferred Experience

• 1–3 years of experience in retail, preferably in Fashion, Lifestyle, Apparel, Accessories, or Modern Trade.
• Prior experience leading a retail team is preferred.
• Strong knowledge of fashion products, styling, trends, and customer preferences is an advantage.

Educational Qualification

• Graduate in any discipline.
• Certification or educational background in Fashion, Styling, Merchandising, or related fields will be an added advantage.

What Success Looks Like

• Consistently achieves sales and productivity targets.
• Builds a knowledgeable, high-performing team.
• Delivers exceptional customer satisfaction and repeat business.
• Maintains high standards of merchandising, inventory accuracy, and compliance.
• Creates a culture of ownership, learning, and customer obsession on the shop floor.