Business Consulting - BSE Consultant

EY; Thiruvananthapuram; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading global consulting firm is looking for a Business Consulting – BSE Consultant to guide clients in optimizing their technology investments through strategic consulting and internal process enhancements. The role involves leading engagements, developing proposals, and ensuring alignment with industry standards. Candidates should possess at least a Bachelor's degree in a relevant field, with certifications like ITIL®4 Foundation. Experience in IT service management and strong communication skills are essential. This role offers a dynamic work environment focused on strategic business challenges.

Qualifications

• 3–5 years of related IT experience.
• Strong background in business consultation and IT services.
• Ability to present ideas clearly and concisely.

Responsibilities

• Lead consulting engagements to improve business excellence.
• Conduct AS‑IS assessments and gap analysis.
• Develop metrics and analyze results for improvements.

Skills

Effective communication

Influencing

Facilitation

Documentation

Strategic planning

Process Excellence

Business Excellence

Service Management

Operations Management

IT Governance

Education

Bachelor's degree in Business Administration, Management, Information Technology, Engineering, or a related field

Master’s degree (MBA/MSc) in Business Strategy, Digital Transformation, Technology Management, or Operations

Tools

Power BI

Tableau

ServiceNow

Visio

Excel

Job description

Business Consulting – BSE Consultant (Staff/Senior)

Join EY as a Business Consulting – BSE Consultant, where you’ll help our clients unlock the full potential of their technology investments through strategy, digital transformation, and business excellence.

Job Responsibilities

• Lead consulting engagements in Service Management and Business Excellence, conducting AS‑IS assessments, gap analysis, and value‑creating recommendations.
• Own end‑to‑end proposal development, craft compelling value propositions, and lead client presentations to secure strategic engagements.
• Analyze client business and user needs, document requirements, and advise senior leadership on best practices to address priorities, policies, procedures, technical problems, and bottlenecks.
• Apply excellence frameworks (ISO, EFQM, IT CMF, ITIL, etc.) to streamline processes, optimize efficiencies, and ensure adherence to service level agreements and KPIs.
• Define, develop, and implement policies, processes, and procedures aligned with standards and frameworks.
• Develop templates, guidelines, and job aids to support the implementation of policies, processes, and procedures.
• Assess and formulate tool requirements to institutionalize processes within the client environment.
• Conduct periodic compliance audits against frameworks such as Malcolm Baldrige, EFQM, IT CMF, ITIL, COBIT, ISO 20000, ISO 22301, ISO 27000, and emerging business excellence models.
• Drive corrective actions to close non‑conformities and report on improvement outcomes.
• Develop metrics/KPIs, collect data, and analyze results to recommend improvements.
• Contribute to internal best‑practice, process, and methodology documentation.
• Provide functional support on the development, implementation, and deployment of service‑management tools.
• Apply Service Process Management best practices and methodologies to IT service development and implementation.

Educational Qualifications

• Bachelor’s degree in Business Administration, Management, Information Technology, Engineering, or a related field (mandatory).
• Master’s degree (MBA/MSc) in Business Strategy, Digital Transformation, Technology Management, or Operations (desired).

Certifications

• ITIL®4 Foundation (mandatory).
• Optional: ISO 20000, IAITAM, Lean Six Sigma (Green/Black Belt), TOGAF, EFQM, Baldrige Excellence Framework, PMP, PRINCE2, SAFe Agile, Scrum Master, Power BI, Tableau.

Skills & Experience

• 3–5 years of related IT experience.
• Effective communication, influencing, facilitation, and documentation skills.
• Strategic planning skills to define business requirements and develop client strategies.
• Experience writing business and technical documentation and contributing to proposals.
• Ability to present ideas clearly and concisely.
• Experience in at least one of the following areas: Process Excellence, Business Excellence, Service Management, Operations Management, IT Governance, Information Security, Service Delivery Management, ServiceNow, Visio, PowerPoint, Excel.

Behavioural Skills

• Strong communication skills and ability to interact with management level.
• Open to exploring all domains in Business Consulting.
• Ability to work under pressure, prioritize, and work with minimal supervision.
• Multi‑tasking skills.
• Team player capable of collaborating with cross‑functional teams.

EY and You

EY is committed to building a better working world by creating long‑term value for clients, people, and society. Join a diverse global team that asks better questions and finds new answers to the complex challenges of today.