Business Analytics Analyst - Python, PySpark

Citigroup; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Citi is seeking a Business Analytics Analyst (C10) in the TTS Analytics team in Gurugram. You will drive data-driven insights across the client life cycle—acquisition, engagement, and retention—using Python, PySpark, Hive and Tableau.

The role requires 3+ years of analytics experience and strong collaboration with cross-functional teams to optimize sales, pricing and client experience. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's Degree with 3+ years of experience in data analytics or Master's Degree with 2+ years of experience in data analytics.
• Identify and resolve business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention in financial services.

Responsibilities

• Work on multiple analyses across the client life cycle—acquisition, engagement, experience and retention—for the TTS business.
• Leverage analytical approaches, tools and data sources (structured and unstructured) to provide data-driven insights to stakeholders.
• Apply predictive modeling techniques to solve a wide range of business problems and derive actionable recommendations.

Skills

Python

PySpark

Tableau

Excel

SQL

Education

Bachelor's degree in data analytics

Tools

Hive

Tableau

MS Excel

PowerPoint

Job description

What do we do?

The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.

The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.

ROLE DESCRIPTION

• The role will be Business Analytics Analyst (C10) in the TTS Analytics team
• The role will report to the AVP/VP leading the team
• The role will involve working on multiple analyses through the year on business problems across the client life cycle - acquisition, engagement, client experience and retention - for the TTS business
• This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

• Experience: Bachelor's Degree with 3+ years of experience in data analytics or Masters Degree with 2+ years of experience in data analytics
• Must have: Identifying and resolving business problems (around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention) preferably in the financial services industry
• Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data
• Applying Predictive Modeling techniques for a wide range of business problems
• Working with data from different sources, with different complexities, both structured and unstructured
• Utilizing text data to derive business value by leveraging different NLP techniques
• Good to have: Experience working with data from different sources and of different complexity

Skills

• Analytical Skills: Proficient in formulating analytical methodology, identifying trends and patterns with data
• Has the ability to work hands-on to retrieve and manipulate data from big data environments

Tools and Platforms

• Proficient in Python, PySpark and related tools
• Experience in Hive
• Proficient in MS Excel, PowerPoint
• Good to have: Experience with PySpark
• Experience with Tableau

Soft Skills

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Be organized, detail oriented, and adaptive to matrix work environment

------------------------------------------------------

Job Family Group: Decision Management ------------------------------------------------------

Job Family: Business Analysis ------------------------------------------------------

Time Type: Full time ------------------------------------------------------

Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.