Business Analyst – Technology

Bright Future; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bright Future India is seeking a Business Analyst – Technology to bridge programme needs with digital solutions in a growing NGO setting. You will document requirements, map processes, and coordinate with vendors to implement CRM, LMS, and MIS platforms that enhance programme delivery and governance.

You will also develop dashboards, support data quality, and enable data-driven decision making. You will work across functions, manage change, and build capacity through training and documentation

Qualifications

• 4–8 years of Business Analysis, Technology Consulting, MIS, or Digital Transformation experience.
• Experience gathering and documenting business requirements.
• Experience implementing enterprise systems and digital solutions.
• Strong understanding of business processes and process improvement methodologies.
• Desirable experience in NGOs, education, skilling, youth development, or social impact organizations.
• Experience working with distributed teams across multiple locations.
• Experience managing technology vendors and implementation partners.

Responsibilities

• Engage with programme and support teams to understand business needs and opportunities.
• Document BRDs, FRS, user stories, use cases, workflows, and acceptance criteria.
• Analyse current processes, identify inefficiencies, and propose improvements.
• Support technology initiatives, platform selections, and system implementations.
• Manage data governance, dashboards, and reporting for leadership.
• Collaborate with teams to design and implement data analytics solutions.
• Develop project plans, track milestones, and coordinate cross-functional delivery.
• Support organizational change and user adoption strategies.
• Provide staff training materials, SOPs, and post-implementation support.
• Communicate system updates and collect user feedback.
• Identify innovative solutions to improve programme effectiveness.

Skills

Business Process Mapping

Requirement Gathering

User Story Development

Functional Documentation

Data Analysis

Dashboard Design

SQL (preferred)

Excel and Google Sheets

Looker Studio

Power BI

Project Management Tools

CRM and LMS Platforms

AI-enabled productivity tools

Education

Bachelor's degree in relevant field

Master's degree or relevant certifications will be an advantage

Tools

CRM platforms

LMS platforms

Power BI

Looker Studio

Excel

Google Sheets

SQL

Project Management Tools

Job description

About Bright Future India

Bright Future India is a non-profit organization committed to enabling young people from underserved communities to become changemakers through education, employability, and life-skills development. Through its programmes, partnerships, and technology-enabled interventions, Bright Future India supports thousands of young people across multiple cities in building brighter futures.

About Bright Future India

Bright Future India is a non-profit organization committed to enabling young people from underserved communities to become changemakers through education, employability, and life-skills development. Through its programmes, partnerships, and technology-enabled interventions, Bright Future India supports thousands of young people across multiple cities in building brighter futures.

As the organisation scales its impact, technology, data, and digital innovation are becoming critical enablers of programme effectiveness, operational excellence, and decision-making. The Business Analyst – Technology will play a key role in driving this transformation by connecting business needs with technology solutions.

Role Purpose

The Business Analyst – Technology will serve as the bridge between programme teams, support functions, leadership, technology partners, and end users. The role will be responsible for understanding organizational needs, analysing business processes, documenting requirements, improving systems, driving digital transformation initiatives, and ensuring technology investments create measurable value.

The role requires a combination of analytical thinking, stakeholder management, project coordination, process improvement, data analysis, and technology implementation capabilities.

Key Responsibilities

Business Analysis & Requirement Gathering (25%)

Stakeholder Engagement

• Engage with Programme, People, Finance, Fundraising, MEAL, Administration, and Leadership teams to understand business challenges and opportunities.
• Conduct stakeholder interviews, workshops, focus groups, and requirement-gathering sessions.
• Develop strong relationships with internal users to understand operational realities and pain points.
• Facilitate discussions to prioritise business requirements.

Requirement Documentation

• Prepare Business Requirement Documents (BRDs).
• Create Functional Requirement Specifications (FRS).
• Document user stories, use cases, workflows, and acceptance criteria.
• Develop process maps and workflow diagrams.
• Translate non-technical requirements into actionable specifications for developers and vendors.

Business Process Analysis

• Assess current business processes and identify inefficiencies.
• Conduct gap analysis between current and desired states.
• Recommend process redesign and automation opportunities.
• Standardize workflows across locations and departments.

Technology Solutions & System Implementation (25%)

Digital Transformation Initiatives

• Support the implementation of organisation-wide technology initiatives.
• Identify opportunities to leverage technology for programme delivery and operational efficiency.
• Participate in the selection and evaluation of technology platforms.

Systems Management

Support Implementation And Optimisation Of

• CRM systems
• Learning Management Systems (LMS)
• HRMS platforms
• Programme Management Systems
• MIS and Reporting Platforms
• Volunteer Management Systems
• Fundraising and Donor Management Systems
• Mobile applications and digital learning platforms

Vendor Coordination

• Coordinate with software vendors and implementation partners.
• Track vendor deliverables and timelines.
• Ensure solutions meet organisational requirements.
• Support contract and performance reviews of technology vendors.

User Acceptance Testing (UAT)

• Develop testing scenarios and test cases.
• Coordinate user testing activities.
• Document defects and enhancement requests.
• Validate solutions before deployment.

Data Management, Analytics & Reporting (20%)

Data Governance

• Support organisational data governance practices.
• Establish data quality standards and validation mechanisms.
• Improve accuracy, consistency, and reliability of organisational data.

Dashboard Development

• Collaborate with teams to develop dashboards and reporting tools.
• Support the creation of executive dashboards for leadership.
• Monitor KPIs across programmes and functions.

Data Analysis

• Analyze operational and programme data to identify trends.
• Generate actionable insights for decision-making.
• Support forecasting and planning exercises.
• Develop periodic performance reports.

Tools

Work Extensively With

• Google Sheets
• Microsoft Excel
• Looker Studio
• Power BI
• Google Workspace
• Data visualization platforms

Project Management & Coordination (15%)

Project Planning

• Develop project plans and implementation roadmaps.
• Define milestones, deliverables, timelines, and responsibilities.
• Track progress against project plans.

Project Monitoring

• Monitor risks, dependencies, and issues.
• Escalate concerns proactively.
• Maintain project status reports and dashboards.

Cross-functional Coordination

• Coordinate between departments, technology teams, vendors, and leadership.
• Facilitate project review meetings.
• Ensure timely completion of assigned deliverables.

Change Enablement

• Support organizational change initiatives related to technology adoption.
• Assess user readiness and adoption challenges.
• Develop strategies to improve user engagement.

Training & Capacity Building

• Conduct training sessions for staff.
• Develop user manuals, SOPs, FAQs, and knowledge resources.
• Provide post-implementation support.

Communication

• Communicate system updates and enhancements.
• Gather user feedback and recommend improvements.
• Promote a culture of digital adoption across the organization.

Innovation & Continuous Improvement (5%)

• Identify emerging technologies relevant to the social sector.
• Recommend innovative solutions to improve programme effectiveness.
• Support pilot projects and proof-of-concept initiatives.
• Benchmark technology practices with leading organizations.
• Contribute to the organization's technology and innovation strategy.

Qualifications

Education

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, Technology Management, or related field.
• Master's degree or relevant certifications will be an advantage.

Preferred Certifications

• CBAP
• ECBA
• PMP
• Agile Business Analysis
• Scrum Fundamentals
• Power BI Certification
• Data Analytics Certifications

Experience

Essential

• 4–8 years of experience in Business Analysis, Technology Consulting, MIS, Product Implementation, Digital Transformation, or Technology Project Management.
• Experience gathering and documenting business requirements.
• Experience implementing enterprise systems and digital solutions.
• Strong understanding of business processes and process improvement methodologies.

Desirable

• Experience in NGOs, education, skilling, youth development, or social impact organizations.
• Experience working with distributed teams across multiple locations.
• Experience managing technology vendors and implementation partners.

Technical Skills

• Business Process Mapping
• Requirement Gathering
• User Story Development
• Functional Documentation
• Data Analysis
• Dashboard Design
• SQL (preferred)
• Excel and Google Sheets
• Looker Studio
• Power BI
• Project Management Tools
• CRM and LMS Platforms
• AI-enabled productivity tools

Behavioral Competencies

• Strategic Thinking
• Problem Solving
• Stakeholder Management
• Collaboration
• Analytical Thinking
• Communication Skills
• Learning Agility
• Adaptability
• Customer-Centric Mindset
• Attention to Detail
• Results Orientation

Key Performance Indicators (KPIs)

Business Analysis

• 95% of requirements documented and approved before implementation.
• Reduction in requirement‑related project delays.

Project Delivery

• 90% of technology projects delivered within agreed timelines.
• Successful implementation of strategic technology initiatives.

Data & Reporting

• Improvement in organizational data quality.
• Timely publication of dashboards and reports.

User Adoption

• 85%+ adoption of newly implemented systems.
• Positive user satisfaction ratings.

Process Improvement

• Identification and implementation of efficiency improvements across functions.
• Reduction in manual processes through automation.

Why Join Bright Future India?

You will have the opportunity to build technology solutions that directly impact the lives of young people from underserved communities. This role offers a unique opportunity to work at the intersection of social impact, technology, innovation, and organizational transformation while contributing to a mission‑driven organization creating lasting change across India.