Business Analyst/Support- Liquidity Reporting

Nasdaq, Inc.; Mumbai; On-site; INR 1,400,000 - 2,200,000; Full time

Job summary

Nasdaq, Inc. in Mumbai, India seeks a Business Analyst/Support specialist for Liquidity Reporting.

The role involves first-line client support for AxiomSL solutions, analyzing issues, and coordinating with Product and Delivery teams to deliver timely resolutions. The candidate should have 5-8 years in client-facing IT support or business analysis, strong SQL Server and Excel skills, and knowledge of regulatory reporting (COREP, liquidity).

Qualifications

• 5-8 years of first-line support or experience working with clients as a Business Analyst, leading meetings to understand their needs, gathering requirements, and providing documentation.
• Experience of working on IT applications/systems preferably Business reporting applications.
• Microsoft SQL Server knowledge/practical experience and Microsoft Excel experience.
• Understanding regulatory reporting concepts and processes, knowledge of regulatory requirements to banks and financial institutions, incl. Capital and Liquidity reporting (COREP) and shareholder regulatory disclosure.

Responsibilities

• Provide expert-level functional support efficiently resolving Axiom product issues via Case Management System, phone or zoom.
• Client issues investigation and resolution: reproduction of suspected bugs and providing workarounds or updates to development for permanent fixes.
• Main point of contact for client issue investigation and resolution; coordinate with CS Manager, Product and Customer Delivery teams.
• Generation of MI reports using Case Management System, Confluence and Excel tools.
• Lead on-site/remote client support sessions and maintain domain expertise in AxiomSL products.

Skills

Client interaction

SQL Server

Excel

Regulatory reporting knowledge

Finance domain knowledge

Communication skills

Education

Bachelor's degree in Finance, Mathematics, Economics or Computer Science

Tools

Case Management System

Confluence

AxiomSL

Job description

## Business Analyst/Support- Liquidity ReportingApplylocations: India - Mumbai - Maharashtratime type: Full timeposted on: Posted Todayjob requisition id: R0026559When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. The role of Support Sr. Specialist available is for AxiomSL software. All of AxiomSL solutions are built on the same adaptable, high-performance platform. This gives clients a unique opportunity to reduce the cost and complexity of compliance by using one platform to manage all of their requirements globally. Our support team is the first line support for our clients, playing a key role in acknowledging, understanding and investigating any issues that may arise with regards to our solutions or the AxiomSL platform. This role will require daily interaction with clients through our Case Management system, email or interactive calls/meetings with the sole aim of resolving any issues as efficiently and quickly as possible. The role while part of the support team will include taking sole responsibility for many aspects of this process and working as part of a team to ensure that each issue is treated with the care and attention required. Other aspects of the role will include the internal development of processes, documentation and management of the internal infrastructure. The successful candidate will be expected to take responsibility and ownership of some of these operations. We are looking for someone who wants to take their career to the next level and help to develop both themselves and the company as we continue to grow.**Key Responsibilities*** Provide expert-level functional support efficiently resolving Axiom product issues via Case Management System, phone or zoom including replication and analysis of issues in mirrored AxiomSL support environment* Client issues investigation and resolution: reproduction of suspected bugs related to the delivered solutions and providing relevant workarounds to clients or updating the development team with comprehensive information related to the detected bugs if a permanent solution is required* Main point of contact for client issue investigation and resolution. To work closely with Customer Success Manager, Product and Customer Delivery teams to share customer insights that highlight areas of focus* Follow-up and provide updates to clients on outstanding issues. Manage and communicate progress on raised issues which require product or development input ensuring timely delivery of solutions to meet client expectations* Generation of MI reports using Case Management System, Confluence and Excel tools* Maintain domain expertise in one or more AxiomSL products* Lead on-site/remote client support sessions**Requirements*** **5-8 years of first-line support experience or experience working with clients as a Business Analyst,** leading meetings to understand their needs, gathering relevant requirements, and providing appropriate documentation and clarification* Experience of working on IT applications/systems preferably Business reporting applications* **Microsoft SQL Server knowledge/practical experience*** **Microsoft Excel experience*** **Understanding the regulatory reporting concept, aspects and process, knowledge of regulatory requirements to banks and financial institutions, its standards, preferably including experience in Capital and Liquidity reporting (for instance, COREP) and Shareholder regulatory disclosure*** **Previous finance industry experience, familiarity with main Financial Statements; understanding of key financial products and their main characteristics (i.e. equity products, preference shares, derivatives, convertibles, bonds, etc.)*** Good communication skills and ability to work with a team in a dynamic environment and to deadlines**Desired Skills*** Bachelors in Finance, Mathematics, economic, Computer science or equivalent field* Multi-tier support process experience* Business analysis experience within the finance sector* Highly organized and methodical approach, Self-motivated attitude* Result- and customer focused* Understanding aspects of regulatory reporting processes and XBRL (eXtensible Business Reporting Language)* Familiarity and understanding of the XBRL taxonomy of the European Banking Authority (EBA) or/and other XBRL taxonomies published by financial regulators in the EU and European Economic Area (Bank of England, Banco de España, etc.)* AxiomSL ControllerView knowledge.