BUSINESS ANALYST L4

Wipro; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Wipro seeks a business analyst/liaison to bridge gaps between customers and delivery teams, understand requirements, and articulate solutions effectively. You will work with multiple internal stakeholders to define scope, document functional and non-functional needs, and ensure alignment with customer expectations.

Responsibilities include gathering requirements, crafting detailed specifications, and developing workflow diagrams while coordinating with pre-sales and delivery teams to deliver

Qualifications

• 5-8 years of experience in business analysis or liaison roles.
• Strong ability to gather, document, and translate customer requirements into functional specs.

Responsibilities

• Gather customer requirements and engage with stakeholders to understand RFP/RFI needs.
• Interface with client engagement partners to capture RFP/RFI requirements.
• Detail scope documents, functional and non-functional requirements, and features.
• Create workflow diagrams and specifications after researching customer needs.
• Collaborate with project managers, pre-sales, tech leads, and architects to respond to RFPs/RFIs.

Skills

AI Cognitive

Job description

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

Job description

Role Purpose

The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.

Do

• Customer requirements gathering and engagement
• Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements
• Detail out scope documents, functional & non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
• Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
• Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
• Understand and communicate the financial and operational impact of any changes
• Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
• Empower the customers through demonstration and presentation of the proposed solution/ prototype
• Maintain relationships with customers to optimize business integration and lead generation
• Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers

Engage with delivery team to ensure right solution is proposed to the customer

a. Periodic cadence with delivery team to:

• Provide them with customer feedback/ inputs on the proposed solution
• Review the test cases to check 100% coverage of customer requirements
• Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
• Deploy and facilitate new change requests to cater to customer needs and requirements
• Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
• Conduct Integration Testing and User Acceptance demo’s testing to validate implemented solutions and ensure 100% success rate
• Use data modelling practices to analyze the findings and design, develop improvements and changes
• Ensure 100% utilization by studying systems capabilities and understanding business specifications
• Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer

b. Support Project Manager/ Delivery Team in delivering the solution to the customer

• Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
• Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
• Ensure Customer Satisfaction through quality deliverable on time

Build domain expertise and contribute to knowledge repository

• Engage and interact with other BA’s to share expertise and increase domain knowledge across the vertical
• Write whitepapers/ research papers, point of views and share with the consulting community at large
• Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
• Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight

Deliver

No. Performance Parameter Measure 1.Customer Engagement and Delivery Management PCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated. 2.Knowledge Management No. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components developed for proposal during quarter

Mandatory Skills: AI Cognitive .

Experience: 5-8 Years

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