Business Analyst, IT Applications

Ryan, LLC; Hyderabad; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

An established industry player is seeking a Business Analyst to enhance its IT applications landscape. This pivotal role involves analyzing application usage, managing support, and collaborating with stakeholders to optimize processes. You will be the key liaison with vendors, ensuring applications are up-to-date and effectively supported. The position offers a dynamic work environment with opportunities for rapid career growth and a global award-winning culture. If you are detail-oriented and possess strong communication skills, this is your chance to make a significant impact in a collaborative setting.

Benefits

Company Sponsored Two-Way Transportation

Flexible Work Environment

Generous Paid Time Off

World-Class Benefits and Compensation

Rapid Growth Opportunities

Exponential Career Growth

Qualifications

• 2 to 4 years of business analysis experience in a multistate or international firm.
• Experience in managing and supporting applications - on-prem and cloud.

Responsibilities

• Analyze and manage 3rd party IT applications landscape across the organization.
• Act as primary liaison with vendors for support tickets and application updates.

Skills

Excellent written and oral communication skills

Strong interpersonal and consultative skills

Detail-oriented with high accuracy

Familiarity with software development lifecycles (SDLC, Agile)

Ability to lead and facilitate business process discussions

Education

Bachelor's degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

MapCap Flare

Confluence

Visio

Job description

• Company Sponsored Two-Way Transportation

Why Ryan?

• Global Award-Winning Culture
• Flexible Work Environment
• Generous Paid Time Off
• World-Class Benefits and Compensation
• Rapid Growth Opportunities
• Exponential Career Growth

The Business Analyst is responsible for analyzing, supporting and managing our 3rd party IT applications landscape across the organization. This role works closely with Service Delivery and GSS teams to understand and document new and existing applications requirements and usage and assist in analyzing and consolidating the applications stack to achieve efficiencies across the teams and optimizations for the firm. This role acts as primary liaison with vendors for any support tickets as needed. This role is responsible to ensure 3rd party IT applications are supported, up to date on releases and actively collaborate with customers, internal IT and vendor teams to evaluate and document any gaps and drive towards resolution. This role also has project management skills to manage and coordinate project tasks related to applications support.

People:

• Create a positive team member experience.
• Establish relationships with solution stakeholders including external clients, internal clients (Ryan practice areas), and industry subject matter experts.

Client:

• Interview stakeholders to understand application usage and support needed.
• Prepare business requirements based on stakeholder interviews to address application gaps, future-state processes and improvement opportunities; prioritize requirements and discuss with SMEs and vendor teams as needed.
• Respond to client inquiries in a timely manner.

Values:

• Analyze existing applications and business and system processes and provide recommendations for improvement.
• Identify and document gaps between application functionality and business processes where enhanced functionality could remedy those gaps.
• Evaluate new application releases to confirm business requirements have been met; communicate release information to stakeholders, where applicable.
• Partner and coordinate with vendor support for application related support.
• Ensure application is supported and up to date on releases, partner with customer, internal IT and vendor teams to evaluate and document any gaps and drive towards resolution.

• Work with stakeholders to create the project scope and detailed business requirements; ensure stakeholders are included in the development, review, and approval process.
• Maintain effective and efficient communication with all stakeholders for developing and publishing periodic project planning documents and status reports to appropriate constituents, modifying schedules, or plans as needed.
• Work closely with applicable departments to ensure successful planning and execution of projects.
• Perform alpha and smoke testing on all applications to ensure they meet the requirements of the customer as well as the standards of the organization.
• Perform other duties as assigned.

Education/Experience:

• Bachelor's degree in related field with at least 2 to 4 years prior progressive business analysis experience in a multistate or international firm environment. Extensive experience modeling business processes and producing process documentation in a software consulting or information technology role. Experience in managing and supporting applications - on-prem and cloud applications.

Skills:

• Possess excellent written and oral communication skills.
• Demonstrate strong interpersonal and consultative skills, and the ability to lead and facilitate business process discussions.
• Demonstrate experience acquiring familiarity with complex technologies relatively quickly.
• Be detail-oriented and capable of producing deliverables with a high level of accuracy.
• Familiarity with software development lifecycles is preferred (SDLC, Agile, etc.).

Computer Skills:

To perform this job successfully, an individual must have advanced skills in Microsoft Word, Excel, Outlook, and Internet navigation and research. Experience with documentation software (e.g., MapCap Flare, Confluence, Visio, etc.) is a plus.

Certificates and Licenses:

• Valid driver's license required.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Work Environment:

• Standard indoor working environment.
• Occasional long periods of sitting while working at computer.
• Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
• Independent travel requirement: less than 25%.

Equal Opportunity Employer Veterans/Disability