Business Analyst - Governance (MAX@Home)

Max Healthcare; Gurugram District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Max Healthcare invites a seasoned Business Analyst Governance to join our team in India. You will monitor governance frameworks, validate data across billing, procurement, and operations, and support continuous improvement initiatives to boost process health and control efficiency.

The role emphasizes adherence to SOPs, documentation of deviations, and coordination with cross-functional teams to ensure timely corrective actions and sustained compliance across business units.

Qualifications

• 13 years of experience in Business Analysis, Governance, Process Excellence, Compliance, or Control functions.
• Strong knowledge of governance, process improvement, and compliance.
• Proficient MS Excel for data validation and reporting.

Responsibilities

• Governance & Process Monitoring: Support evaluation of internal workflows and business controls across key functions. Align processes with governance frameworks and SOPs.
• Compliance & SOP Adherence: Ensure adherence to governance policies and SOPs; track and report non-compliance and deviations.
• Data Integrity & Validation: Perform routine data validation and reconciliations to ensure operational accuracy; identify discrepancies.
• Action Tracking & Issue Resolution: Track governance findings and coordinate with teams for timely resolution; maintain CARs and updates.
• Process Improvement & Health Checks: Understand end-to-end workflows; highlight gaps and inefficiencies; recommend improvements.

Skills

Attention to detail

Analytical mindset

Documentation

Education

B.Com / BBA / MBA

Tools

MS Excel

Job description

Role Overview

The Business Analyst Governance will play a key role in ensuring robust business controls, adherence to standard operating procedures (SOPs), and operational efficiency across business functions. This role involves monitoring governance frameworks, validating data integrity, tracking process health, and supporting continuous improvement initiatives across teams.

Key Responsibilities

• Governance & Process Monitoring: Support the evaluation of internal workflows and business controls across key functions (operations, billing, procurement, etc.). Align operational processes with predefined governance frameworks and SOPs. Document process observations, control deviations, and operational insights.
• Compliance & SOP Adherence: Ensure adherence to internal governance policies, corporate guidelines, and SOPs across business units. Track, log, and report process non-compliance or operational deviations. Assist in periodic governance reviews and internal process health checks.
• Data Integrity & Validation: Perform routine data validation and reconciliations (billing, collections, vendor payouts, etc.) to ensure operational accuracy. Identify data discrepancies, exceptions, and potential revenue/cost leakages. Maintain central governance trackers, issue logs, and exception registers.
• Action Tracking & Issue Resolution: Track governance review findings and coordinate with cross-functional teams to ensure timely resolution. Maintain documentation for Corrective Action Reports (CARs) and implementation updates.
• Process Improvement & Health Checks: Develop a deep understanding of core end-to-end business workflows. Highlight process gaps, control bottlenecks, or operational inefficiencies to senior management. Recommend improvements to enhance overall process health and control efficiency.

Key Skills & Qualifications

Must-Have:

• Education: B.Com / BBA / MBA (Finance/Operations) or equivalent qualification.
• Experience: 13 years of experience in Business Analysis, Governance, Process Excellence, Compliance, or Control functions.
• Technical Skills: Good working knowledge of MS Excel (formulas, data validation, filtering, and reporting).
• Core Competencies: Strong attention to detail, analytical mindset, and disciplined documentation capabilities.

Good-to-Have:

• Prior exposure to multi-location business operations or process mapping.
• Basic understanding of financial workflows, operational controls, and variance analysis.