Business Analyst

SureSkills; Pune District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

SureSkills in Pune, India is seeking a proactive Business Analyst with Looker and data analytics skills to join our growing team onsite. You will analyze performance data, build dashboards, and provide actionable insights to stakeholders.

The role emphasizes data-driven decision making, reporting accuracy, and collaborative problem solving with program managers and operations teams. Strong communication and Excel/SQL skills are important.

Qualifications

• 3+ years of experience as a Business Analyst, Reporting Analyst, Data Analyst or similar role.
• Proficient in using Google Looker to create dashboards and reports on business data.
• Strong skills in Google Sheets, formulas, pivot tables and data analysis.
• Experience with business performance metrics, KPIs and operational reporting.
• Ability to interpret data, identify trends and communicate insights.
• Experience gathering requirements and coordinating with multiple stakeholders.
• Strong analytical, organizational and problem-solving skills.
• Excellent written and verbal communication.
• Ability to manage multiple reporting requirements independently.
• Strong knowledge of SQL for querying data.
• Familiarity with Google BigQuery or Google Cloud reporting tools.
• Experience with learning management systems such as Intellum or Cornerstone.
• Experience in learning analytics or training operations reporting.

Responsibilities

• Create, maintain and update dashboards and reports using Google Looker.
• Analyse operational data to identify trends and areas for improvement.
• Monitor KPIs and produce regular performance reports.
• Prepare reports and presentations communicating findings to stakeholders.
• Ensure data accuracy and consistency in reporting.
• Support development and improvement of reporting processes.
• Understand business needs and reporting requirements with stakeholders.
• Translate business requirements into practical reports and metrics.
• Analyse workflows to identify efficiency improvements.
• Investigate operational issues using data and recommend enhancements.
• Support learning analytics and performance reporting across LMS platforms.
• Collaborate with programme managers and operations teams on performance measures.

Skills

Looker

Google Sheets

SQL

BigQuery

Learning Analytics

KPIs

Stakeholders

Dashboards

Data Analysis

Communications

Tools

Google Looker

Google BigQuery

Job description

Business Analyst – Looker & Data Analytics

Location: Pune, India (Onsite)

Employment Type: Full-time

About SureSkills

SureSkills is a global learning and technology services company, partnering with some of the world's leading technology organisations, including Google, Microsoft, AWS and Coursera. We specialise in delivering innovative learning solutions, technical enablement, learning technology services and operational support to global teams.

About the Role

We are looking for a proactive and detail-oriented Business Analyst with experience in Looker, data analysis and business reporting to join our growing team in Pune.

The successful candidate will work closely with programme managers, operational teams and business stakeholders to analyse performance data, develop dashboards, monitor key metrics and provide insights that support business decisions.

This role would suit someone who enjoys working with data, identifying trends and translating information into clear, actionable recommendations. We are looking for someone with strong analytical and communication skills rather than a highly technical developer.

Key Responsibilities

Data Analysis & Reporting

• Create, maintain and update dashboards and reports using Google Looker.
• Analyse operational data to identify trends, patterns and areas for improvement.
• Monitor key performance indicators (KPIs) and produce regular performance reports.
• Prepare reports and presentations that communicate findings clearly to stakeholders.
• Ensure reporting data is accurate, consistent and up to date.
• Support the development and improvement of reporting processes.

Business Analysis

• Work with stakeholders to understand business needs and reporting requirements.
• Translate business requirements into practical reports, dashboards and performance metrics.
• Analyse existing workflows and identify opportunities to improve efficiency.
• Investigate operational issues using available data and recommend improvements.
• Support business planning and decision-making through data-driven insights.

Operational & Learning Analytics

• Analyse learning programme performance, learner engagement and operational activity.
• Monitor service delivery metrics, turnaround times and team performance.
• Support reporting across learning management systems and associated operational processes.
• Identify trends and opportunities to improve learner experiences and operational effectiveness.
• Collaborate with programme managers and operational teams to develop meaningful performance measures.

Stakeholder Engagement

• Gather information from different teams and consolidate findings into clear reports.
• Present insights and recommendations to both technical and non-technical audiences.
• Support regular business reviews and operational reporting meetings.
• Maintain documentation relating to reporting processes, KPIs and business requirements.

Required Skills & Experience

• 3+ years of experience in a Business Analyst, Reporting Analyst, Data Analyst or similar role.
• Strong hands-on experience using Google Looker to create dashboards, generate reports and analyze business data.
• Strong proficiency in Google Sheets, including formulas, pivot tables and data analysis.
• Experience working with business performance metrics, KPIs and operational reporting.
• Ability to interpret data, identify trends and communicate meaningful insights.
• Experience gathering business requirements and working with multiple stakeholders.
• Strong analytical, organisational and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple reporting requirements.
• Strong knowledge of SQL for querying and analysing data.
• Familiarity with Google BigQuery or Google Cloud reporting tools.
• Experience working with learning management systems such as Intellum or Cornerstone.
• Experience in learning analytics, training operations or content performance reporting.
• Familiarity with process improvement and operational performance analysis.
• Experience supporting global technology organisations.