Business Analyst

billgosling; Bengaluru; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Bill Gosling India Private Limited is seeking a seasoned Business Analyst to drive process and system improvements across operations. You will analyze data, map processes, and translate requirements into actionable solutions for stakeholders and clients.

You'll collaborate with operations, HR, and finance, applying BABOK-guided methods, BPMN 2.0, and ISO controls to enhance efficiency and compliance while delivering clear KPI reports to leadership.

Qualifications

• 3+ years of experience with SQL, (or equivalent), Microsoft Excel, and statistical analysis tools (e.g. Power BI).
• 3+ years of relevant experience in a business analyst, data analyst or statistical analysis role.
• 5+ years of relevant experience in a business analyst, data analyst or statistical analysis role, ISO implementations and audit would be an asset
• Knowledge of BPMN 2.0 process modeling standard
• Must display fine attention to detail - ability to handle high volume of detailed information with quality processes

Responsibilities

• Champion development and identification of opportunities for business improvement aligned with BABOK and Analytics Framework.
• Facilitate business process design, re-engineering mapping, gap analysis, and automation for ISO 18295 and ISO 27001 compliance.
• Liaison among stakeholders to understand structure, policies and operations and determine requirements at strategic, operational and tactical levels.
• Elicit requirements and translate them into use cases and testing expectations for product and performance.
• Analyze client industry and competitive position; provide input into business strategies via various sources.
• Create and present reports / KPI overview to all levels of the organization.
• Set up and maintain the Process Requirements Matrices.
• Define metrics and performance goals for applications with stakeholders.
• Assist in translating requirements for testing and acceptance criteria.
• Champion company values and programs.

Skills

SQL

Microsoft Excel

Statistical analysis

Education

Post-secondary education in related field

University/Technical or Business degree

Tools

Power BI

Job description

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !

Bill Gosling India Private LimitedThe Business Analyst works with the organizations to help improve our processes and systems. They conduct research and analysis in order to come up with solutions to business problems and help to introduce these systems to businesses and their clients.

What You'll Do:

• Champion the development and identification of opportunities for business improvement and efficiencies based on the IIBA Business Analysis Book of Knowledge (BABOK) and the Analytics Framework Tools/Techniques/Methodology to identify business needs that align with business objectives, and the corporate vision
• Facilitate Business Process design, re-engineering mapping, gap analysis, audit evaluation, and automation of complex data structures using BPMN 2.0 standard for ISO 18295 and ISO 27001 compliance
• Liaison among stakeholders (e.g. operations, human resources, finance etc.) in order to understand the structure, policies, and operations of the organization, and to determine business requirements at a strategic, operational and tactical level
• Elicit business, solution and transition requirements and proactively seek clarification of requirements, articulate the need for change, facilitate and manage direction for process, people and data analysis
• Analyze client organization's industry and competitive position providing input into Business Strategies for applications of new technologies through research from various sources e.g. google, financial sources, Gartner etc.
• Create and present reports / KPI/Solution overview to all levels of the organization
• Set up and maintain the Process Requirements Matrices
• Work with stakeholders and other team members to define metrics and performance goals for the application
• Assist in translating requirements into use cases and expected results for product, performance, and user acceptance testing Requirements
• Champion company core values and other company programs
• Other duties as assigned

Education

• Completed Post-Secondary education in a related field
• Preferably a University Degree and/or Technical or Business Degree

Experience

• 3+ years of experience with SQL, (or equivalent), Microsoft Excel, and statistical analysis tools (e.g. Power BI).
• 3+ years of relevant experience in a business analyst, data analyst or statistical analysis role.
• 5+ years of relevant experience in a business analyst, data analyst or statistical analysis role, ISO implementations and audit would be an asset
• Knowledge of BPMN 2.0 process modeling standard
• Must display fine attention to detail - successfully completes tasks requiring deep attention to a high volume of detailed information with the ability to build quality process into job functions

Certificates, Licenses, & Registration:

• Certified Business Analysis Professional Designation, Business Analyst Certification from an accredited College or Business Degree with the required (CBAP) experience

Reports to: Director of Analytics

Why Join Us?

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training : We offer extensive paid training to ensure you're equipped for success.
• Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people's lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

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LinkedIn: Bill Gosling Outsourcing

Website - https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and