Business Advisory New Associate

Accenture; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture is seeking a Business Advisory New Associate to join its Next Generation Customer Operations team in Bengaluru. You will help manage and resolve customer queries, handle escalations, and ensure fault/complaint closure within SLA, primarily via calls with some emails and chats. Night shifts aligned to IST for US-region support are expected.

Strong communication and problem-solving are essential. Ideal candidates have 0–2 years of experience, flexible/adaptable attitude, and the ability

Qualifications

• 0–2 years of experience in customer support or related roles.
• Strong communication and service orientation.
• Willingness to work night shifts in IST for US region.

Responsibilities

• Resolve customer queries and handle escalations within SLA.
• Record, diagnose, troubleshoot, and resolve incidents for non-voice channels (email, chat).
• Provide seamless employee and customer support within Next Generation Customer Operations.

Skills

Adaptable

Problem-solving

Agility

Teamwork

Written communication

Verbal communication

Education

Any graduation

Job description

Skill required:

Next Generation Customer Operations - Service Desk Non-Voice Support

Designation:

Business Advisory New Associate

Qualifications:

Any graduation

Years of Experience:

0 to 2 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework! Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

• Adaptable and flexible
• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team
• Written and verbal communication
• Adaptable and flexible
• Problem-solving skills
• Agility for quick learning
• Ability to work well in a team
• Written and verbal communication

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Any graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem Relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.