Bus & Technology Delivery Analyst

8138 Acn Solutions Pvt.Ltd. Company; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture Hyderabad is seeking a Bus & Technology Delivery Analyst focused on Marketing Operations and campaign management. You will balance resources, optimize performance, and drive faster time-to-market through data and digital services.

The role requires 3 to 5 years of experience in troubleshooting, customer service or technical support, with good knowledge of HTML, CSS, JavaScript and Google tools. You will engage with clients and internal teams to deliver effective campaigns.

Qualifications

• Graduation in any field is required.
• Experience in marketing operations and campaign management is preferred.
• Familiarity with HTML/CSS/JavaScript and basic Google tools is expected.

Responsibilities

• Improve marketing efficiency by aligning resources with demand.
• Support digital marketing campaigns from design to launch and evaluation.
• Handle customer communications via email and chat with high quality.
• Identify issues, perform root cause analysis, and implement fixes.
• Communicate clearly with clients and adapt style for diverse teams.

Skills

Marketing ops

Customer service

Troubleshooting

Campaign management

Education

Any Graduation

Tools

HTML

CSS

JavaScript

Google Docs/Sheets/Slides

Gmail

Job description

Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Help balance increased marketing complexity and diminishing marketing resources.
• Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
• Role requires Digital Marketing Ads Promotion creation design
• The planning, executing, tracking and analysis of direct marketing campaigns.
• These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

What are we looking for?

• 2-5 Years of Experience in Troubleshooting and Customer Service or Technical Support environment (Chat & Phone)
• Good understanding of HTML, CSS & JavaScript
• Basic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail)
• Good understanding of Digital Marketing domain
• Knowledge on any of the Ad Servers would be an additional benefit

Roles and Responsibilities:

• Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
• Demonstrate ownership, high level of commitment and provide excellent customer service to the customer over email and chat
• Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and or improvement and working at a fast pace
• Solve end users issues using innovative techniques identifying efficiency gains and conducting root cause analyses
• Be an Incredible Communicator: Able to interpret queries of the end user and address end users requests or concerns in a timely manner with an aptitude for building strong client relationships
• Ability to adapt and adjust communication style when dealing with customers with different cultures and practises

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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