BuroHappold Engineering Looking for IT Operations Analyst- (Licencing) at Mumbai, Maharashtra

BuroHappold Engineering; Mumbai Suburban; On-site; INR 7,00,000 - 9,00,000; Full time

Job summary

A global consulting firm is seeking an experienced IT Support Specialist in Mumbai to manage ERP systems and provide global support. Responsibilities include daily reporting, incident resolution, and collaboration with HR. The ideal candidate has a Bachelor's in Computer Systems and three years' experience in IT. Key skills include analytical thinking and Microsoft Office proficiency. This is a permanent position focused on business as usual IT activities.

Qualifications

• Three years of experience in an information technology environment.
• Demonstrated knowledge of systems analysis and IT principles.
• Ability to resolve incidents and provide guidance on licence queries.

Responsibilities

• Daily reporting and optimisation of licence assignments.
• Work with HR and BIM leaders on capacity requirements.
• Instigate purchase processes and perform quarterly audits.

Skills

Analytical skills

Customer service orientation

Microsoft Office proficiency

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in Computer Systems or related field

Tools

Microsoft SharePoint

Citrix

ServiceNow

SQL Transact

PowerShell

Power BI

Job description

You will be responsible for supporting the ERP Systems Support Teams corporate enterprise revenue systems for global end-users. You will be a part of 2nd line support team following ITIL practices.

The team will be focused on delivery of ‘business as usual’ IT activities, managing the implementation and reporting of governance activities to ensure consistency in our IT service along with providing an escalation point for the IT Helpdesk team.

Type of contract

Permanent

Grade

Senior

Area of Expertise

Business Services

Region

Middle East, India and Asia

Office / Project Location

Mumbai

Ref No

5592

The team will be focused on delivery of ‘business as usual’ IT activities, managing the implementation and reporting of governance activities to ensure consistency in our IT service along with providing an escalation point for the IT Helpdesk team.

What is involved in the role?

Daily reporting, analysis and optimisation of licence assignments for core delivery tools

Work with HR and Regional BIM leaders to understand capacity requirements

Instigating purchase process against a framework

Resolving Incidents/Problem records.

Provide global support and guidance to the wider IT team with licence queries

Performs audits every quarter and every month on time.

What do I bring to the role?

A Bachelor’s degree in Computer Systems or a closely related field

Three years of increasingly responsible experience in an information technology environment. Demonstrated knowledge of systems analysis and information technology principles;

Experience with reporting and analytic applications from the Technical support perspective (application support, end-user support, etc.)

Customer service minded and solutions oriented;

Ability to exercise substantial judgment and work with limited supervision. Ability to handle multiple tasks and prioritize based on criticality

Excellent written, verbal, interpersonal, and problem solving skills.

Experience with Microsoft Office applications

Desirable skills;

ITIL v3 certified;

Microsoft SharePoint, Citrix, and ServiceNow, SQL transact, PowerShell and PowerBI experience a plus.

Why BuroHappold?

We are able to offer an opportunity to work with a global consulting practice and progress your IT career with our friendly, collaborative team. Working with a variety of software packages and becoming involved in a range of IT support initiatives, we will encourage your personal and professional development in all areas of IT.

Buro Happold is proud to be a practice of a diverse range of professionals that reflects the countries in which we operate. In order to truly benefit from this diversity we must create an environment in which employees feel they can be themselves. Buro Happold actively promotes inclusivity across the practice to enable every individual to reach their full potential, feeling included is good for all of us. This begins with a fair and inclusive recruitment process which focuses on your skills, competencies and experiences in relation to the role. We recognise and are committed to change the lack of representation of minority groups in our industry, and particularly welcome applications from Black, Asian and minority ethnic individuals, disabled people and women across all our offices. We understand that through collaboration, diverse people with different experiences develop the most innovative and elegant solutions.