BT Group Looking for 2nd line IT Engineer at Gurgaon, Haryana

BT Group; Gurugram District; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

Join a forward-thinking company where you can make a significant impact on network engineering and connectivity solutions. This role involves supporting the design, implementation, and maintenance of network infrastructure, ensuring optimal performance and security. You will collaborate with diverse teams to enhance technology and improve processes, contributing to the digital transformation of businesses and communities. With a strong emphasis on customer service and continuous improvement, this position offers a unique opportunity to grow within a dynamic environment that values diversity and innovation. If you are ready to take your career to the next level, this is the perfect chance for you.

Qualifications

• Experience in network infrastructure design, maintenance, and support.
• Strong troubleshooting skills and customer service focus.

Responsibilities

• Support daily network infrastructure activities and system design.
• Assist in implementing enhanced network technology for clients.

Skills

Troubleshooting

Customer Service

Escalation Management

Continuous Improvement

Network Security

Network Configuration

Network Implementation

Technical Documentation

Network Testing

Incident Management

Job description

Job Req ID: 14018

Posting Date: 18-Apr-2023

Function: Business Operations

Location:
Candor TechSpace, Tikri, Secto, Gurugram, India

Salary: within range

Recruiter: Aparajita

Hiring Manager: Viplove Tiwari

Career Grade: E

Internal Closing Date: 25th April 2023

Why this job matters

The Network Engineering Professional supports the delivery of engineering activities that contribute to client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

What you’ll be doing

1. Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
2. Assists the implementation of enhanced network technology that aligns to customers’ strategic direction for enterprise and remote site connectivity.
3. Follows standards for global network infrastructure, including wireless, LAN, and SD-WAN networks and connectivity.
4. Supports the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
5. Executes engineering efforts to ensure currency and supportability of networking technology.
6. Collates data, reports, and information supporting technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
7. Organises material and data for documentation, knowledge transfer, and training to successfully land new solutions into the support organisation.
8. Undertakes activities that contribute to the implementation of core and cloud infrastructure security to manage risks and exposure.
9. Supports in the implementation of ways to improve working processes within Network Engineering.

The skills you’ll need

• Troubleshooting
• Customer Service
• Escalation Management
• Continuous Improvement
• Health & Safety
• Network Delivery
• Network Security
• Network Testing
• Network Configuration
• Technical Documentation
• Network Integration
• Event Management
• Network Implementation
• Requirements Management
• Incident Management

Our leadership standards

Looking in:

Leading inclusively: I inspire and build trust through self-awareness, honesty, and integrity.

Owning outcomes: I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer: I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy: I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset: I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future: I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck into tough challenges, pitch in with ideas, and make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.