Broadcom Looking for Technical Support Engineer – Clarity at Hyderabad, Telangana

Broadcom; Hyderabad; On-site; INR 8,00,000 - 15,00,000; Full time

Job summary

An established industry player in IT solutions is seeking a dynamic Software Support Engineer to join their Clarity PPM team in Hyderabad. This role demands a blend of technical expertise and exceptional customer service skills to support enterprise applications for major global clients. The ideal candidate will thrive in a fast-paced environment, showcasing their ability to troubleshoot complex issues while providing mentorship and leadership within the team. Join a forward-thinking company that values innovation and collaboration, and take your career to new heights by contributing to solutions that drive success in the business world.

Qualifications

• 8+ years experience in managing and supporting enterprise applications.
• Strong technical troubleshooting and customer service skills required.

Responsibilities

• Troubleshooting and resolving technical problems for enterprise software customers.
• Collaborating with teams to improve performance and customer experience.

Skills

Customer Service Skills

Technical Troubleshooting

Linux Operating Systems

Windows Operating Systems

Enterprise Clarity PPM

Web Server Knowledge

Application Server Knowledge

Virtualization Technologies

Database Management

Basic Scripting

Education

Bachelor’s Degree in Computer Science

Technical Certifications

Tools

Apache

IBM WebSphere

Vmware

Docker

SQL Databases

Job description

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Job Description:
Broadcom Software Group provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. It’s our aim to encourage global and diverse collaboration and innovation while supporting and developing our talented workforce. Broadcom empowers its employees to drive success for both the business and themselves.

The Opportunity:
The Broadcom Clarity PPM team in Hyderabad, India supports the products which ensure data operations at the world’s largest banks, insurance companies, retailers and more. Clearly, this demands exceptional support from the best and brightest minds – which is where you come in.

Who You Are:
In an arena where ideas and original thought are highly prized – and initiative, innovation and technical excellence are lauded – you’ll need to be a self-motivated team player with a strong computer science background. You’ll also need to be dynamic in thought, adaptable in style, and brave enough to think outside of the box – all in the name of supporting the next-generation of world class IT solutions.

Key Responsibilities & Skills:
Broadcom Software Support Engineers are responsible for troubleshooting and resolving technical problems for Broadcom Enterprise Software customers for multiple solutions and underlying technologies using superior expertise in technical skills, guidance, mentorship and leadership.

1. Confident, articulate, and professional written and verbal skills through phone, email, and WebEx engagements.
2. Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations.
3. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
4. Collaborates well with resources outside own area of expertise to resolve customer reported problems.
5. Champion organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience.
6. Demonstrate technical and execution leadership to drive overall team success.
7. Coaches and mentors other team members.
8. Provide technical leadership in Broadcom communities and Knowledge-Centered Service methodology and process.
9. Participate in customer technical events (i.e. site visits, user group meetings and community events).
10. Understand the Product Lifecycle and future direction for the supported products or product line.
11. Actively participate in scrum teams, including documentation and requirements review, feedback on sprint demonstrations, test and validate demo environments, and identifying supportability requirements.
12. Creation of lab environments to replicate customer issues.
13. Document reproduction steps for QA and Engineering where potential defects are identified.
14. Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation.
15. Flexibility to work various shifts and provide rotational pager support as required.

Soft skills:
Advanced customer service skills to include de-escalation or preventing the escalation of situations.

1. The ability to work under pressure, via the phone or a remote session.
2. Case management skills to include organization and time management.
3. The ability to research and find answers throughout various knowledge repositories before relying solely upon others.
4. Ability to work as a team player, both helping and receiving help from amongst the team(s).
5. Attention to detail and thoroughness in what you do.
6. A drive to better both yourself and those around you through learning and experience.
7. The ability to multitask, even when under pressure.
8. The ability to write clear and concise communication (documents, emails, etc) at a business level.

What You Need:
Bachelor’s Degree in CS, CIS, or MIS required.
Technical certifications preferred.
8+ years experience in using, managing, and/or supporting enterprise applications.
Enterprise Clarity PPM experience is required.
Ability and familiarity with Linux & Windows based operating systems to include OS configuration, debugging, navigation, and administration.
Web Server Knowledge: Apache, Apache Tomcat, Microsoft IIS, Sun One, Domino, IHS, or Wildfly.
Application Server Knowledge: IBM WebSphere, BEA WebLogic or JBOSS.
Virtualization Knowledge: Vmware, HyperV, VirtualBox or container technology like Kubernetes or Docker.
Directory Server Integration Knowledge: Microsoft Active Directory, CA Directory, Sun One Directory Server, or equivalent LDAP directories.

Ability to perform basic debug of the following database types and SQL: Oracle, Microsoft SQL Server, MySQL, PostgreSQL, vSQL (Vertica SQL).
Ability to understand basic scripting and code flow: BASH, Perl, Python, and Java.

Software Development a PLUS.
Ability to perform and analyze network packet captures.
Setting up, debugging, testing, and evaluation of: TCP/IP, SNMP, SSH, HTTP, DNS, SSL, REST, HTTPS (keystores, certificates, certificate chains, etc), LDAP(S) and SAML.

Ability to do a performance analysis.

Together, we support the tools that run the business world. If you’re ready to do the best work of your life, come on over. We are too – and can’t wait to meet you.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.