Britannia Industries Limited Looking for Customer Service Officer at Bengaluru, Karnataka, India

Britannia Industries Limited; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a forward-thinking organization as a Customer Service Officer, where your expertise in logistics and data analysis will drive excellence in warehouse operations. This role is pivotal in monitoring daily metrics, ensuring compliance, and enhancing customer satisfaction. With a commitment to sustainability and a vibrant work culture, you'll be part of a team that values innovation and collaboration. If you're ready to make an impact and contribute to a century-old legacy of quality, this is the opportunity for you.

Qualifications

• 3-5 years of experience in Logistics Management & Customer Service.
• Graduation/Post Graduation in Management preferred.

Responsibilities

• Manage warehouse operations and ensure customer service excellence.
• Monitor daily MIS and operational efficiencies at depots.

Skills

Data Analysis

Warehouse Management

Customer Service

Logistics Management

Operational Efficiency Monitoring

Education

Graduation in Management

Post Graduation in Management

Tools

MIS Reporting Tools

Warehouse Management Systems

Job description

About Us

Britannia is a 100 year+ organization with presence in Biscuits, Breads, Cake, Rusk, Dairy and snacks. The company celebrated its 100th year in 2018 and has emerged as a Market Leader in the Biscuit space, with annual revenues of more than 9000 cr, while also launching a host of new products and entering new categories, inching closer to the vision of being a Global Total Foods Company. We are one of the best employers in India as per the Aon Best Employers Study, 2019 while holding the position as Brand Equity’s most trusted FMCG brand, 2019.

Our Employee Value Proposition is “MAKE THINGS HAPPEN”, with the intent of bringing alive the new corporate brand “Exciting Goodness” into the lives of Britannians because it is the Britannians who have been making things happen through the 100 year journey.

The Corporate Values Of Britannia Are:

1. INVITING: Come home to Britannia
2. IGNITING: Fuel the Hunger
3. CREATING: Build enriching careers
4. RESPECTING: Do the right Thing

The work environment exudes warm professionalism and is accepting of diverse ideas and thoughts while empowering employees as owners. Britannia is also a socially responsible organization with a strong sustainability agenda to address malnutrition in marginalized communities of the country and provides platforms to employees to add purpose to their contribution.

So, every day, every minute while Britannians are at work, they MAKE THINGS HAPPEN!

Position Description

Position Title: Customer Service Officer

Function: Replenishment

Stakeholders (Internal):

• Demand Planning
• Regional Customer Service & Logistics Manager
• Planning Team
• Transportation Team
• Legal Team
• Regional Customer Service Teams
• Sales Team

Stakeholders (External):

C&F, Transporters, Vendors

Location: Corporate Office-Bangalore

Job Purpose: To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre.

Key Job Responsibilities:

• Warehouse Management & Customer Service
• Monitoring & managing daily MIS on CRS, PDP & CFR/LFR compliance
• Monitoring of overheads at warehouses & detentions
• Monitoring warehouse & secondary utilization on daily basis
• Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies etc.
• Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off
• Execute Depot SOPs and put in controls to ensure statutory compliance
• Ensure timely warehouse audits, pest controls etc. Ensure highest of hygiene & safety standards across warehouses
• Driving & monitoring best practices across warehouses
• Monitor CAPEX, central procurements for warehousing

Education Qualification: Graduation/ Post Graduation in Management (preferably)

Experience (in Years): 3-5 years of experience in Logistics Management & Customer Service