Brand Inside Sales Representative APAC

X-Rite, Incorporated; Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Veralto is seeking an experienced Renewals Operations professional in Delhi to manage the full renewal lifecycle from opportunity identification to contract closure. You will build strong customer relationships, drive satisfaction and long-term value, and develop renewal reporting with pull-through metrics.

The role requires 5+ years of related experience, English proficiency, and the ability to travel up to 10% domestically and internationally.

Qualifications

• 5+ years related experience and/or training.
• Proactive, resilient, and comfortable working in a target-driven environment.
• Proficiency in English required.
• Industry knowledge of packaging design, prepress/premedia to final production; and experience in related domains is an asset.
• Ability to travel, up to 10% domestically and internationally.

Responsibilities

• Manage the full renewal lifecycle, from opportunity identification through to contract closure.
• Build and maintain strong customer relationships to drive satisfaction, retention, and long-term value.
• Develop and manage renewal reporting, including Pull Through metrics.
• Liaise with internal stakeholders to follow up on delayed or pending orders.
• Reconcile, track, and report on bookings and revenue associated with Brand Programs.
• Act as the primary point of contact for assigned accounts, identifying and tracking tasks to ensure timely and high-quality execution.
• Maintain and update account workspaces, including Master Supplier Lists and customer reporting dashboards.
• Ensure accurate documentation of customer interactions and updates in Smartsheet and Salesforce (SFDC).
• Interact with assigned accounts as main point of contact, to identify, document, assign, communicate and track progress of agreed tasks on time and on quality.
• Collaborate with marketing to follow up on campaigns and convert leads into opportunities.
• Support additional projects related to sales operations.

Skills

Customer focus

Proactive/self-driven

Detail-oriented

English proficiency

Tools

Smartsheet

Salesforce (SFDC)

Microsoft Office

Job description

Job Description

• Manage the full renewal lifecycle, from opportunity identification through to contract closure
• Build and maintain strong customer relationships to drive satisfaction, retention, and long-term value
• Develop and manage renewal reporting, including Pull Through metrics
• Liaise with internal stakeholders to follow up on delayed or pending orders
• Reconcile, track, and report on bookings and revenue associated with Brand Programs
• Act as the primary point of contact for assigned accounts, identifying and tracking tasks to ensure timely and high-quality execution
• Maintain and update account workspaces, including Master Supplier Lists and customer reporting dashboards
• Ensure accurate documentation of customer interactions and updates in Smartsheet and Salesforce (SFDC)
• Interact with assigned accounts as main point of contact, to identify, document, assign, communicate and track progress of agreed tasks on time and on quality
• Collaborate with marketing to follow up on campaigns and convert leads into opportunities
• Support additional projects related to sales operations. Job functions include but are not limited to those listed.

Requirements

• Strong customer-centric mindset with a proactive and self-driven approach
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Experience with Smartsheet and Salesforce (SFDC) is preferred
• Build foundational knowledge of the product, market, and competitive landscape
• Knowledge of color quality and print quality industries is an asset.
• Must thrive on cross functional teamwork, with ability to gain confidence and trust.
• Honesty and integrity in all job responsibilities.
• Results-oriented approach with a “can do” attitude and a passion for the details and continuous improvement.
• Work ethic and commitment to customer satisfaction – both internal and external.

Competencies

• Able to prosper in a fast-paced environment that fosters change, creativity and flexibility
• Able to work in a structured, organized way
• Ability to multi-task and prioritize and meet aggressive deadlines

Qualifications

• 5+ years related experience and/or training
• Proactive, resilient, and comfortable working in a target-driven environment
• Proficiency in English required
• Industry knowledge of packaging design, prepress/premedia to final production; and experience in related domains is an asset.
• Ability to travel, up to 10% domestically and internationally.
• Ability to effectively perform the entire above mentioned essential job functions.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.