Branch Support - Bangalore Bidadi

Rentokil Initial Group; Bidadi; On-site; INR 350,000 - 600,000; Full time

Job summary

Rentokil PCI India is seeking a Jr./Executive/Sr. Executive/Assistant Manager to support end-to-end branch operations. You will handle customer communications, documentation, invoicing, compliance, and coordinate with internal teams and external stakeholders.

The role requires a graduation degree with 1–4 years in back-office administration, and proficiency in MS-Office/G-Suite. This position is based in India and involves collaboration with sales, operations, and support functions.

Qualifications

• Graduation is required.
• 1-4 years of experience in Back Office Administration.
• Proficient in MS-Office/G-Suite.

Responsibilities

• Attend incoming calls at the branch and provide information to customers.
• Manage emails on the central ID and route queries.
• Assign iCABS tickets and coordinate with staff for updates.
• Handle invoice-related activities including forecasting and distribution.
• Raise Change Requests for price changes and renewals.
• Maintain branch documentation and compliance records.

Skills

Effective communication

Accuracy in documentation

Multi-Tasking

Time Management

Education

Graduation degree

Tools

MS Office

G-Suite

Job description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

• The Jr. Executive/Executive/Sr. Executive/Assistant Manager is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• Manage emails received on the central email ID, including directing, assigning, and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as neededMaintain SHE-related documentation, including fumigation certifications and register updates
• Oversee license renewals, ensure compliance, and coordinate for audit readiness
• Prepare incentive calculations for timely submission
• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• Raise credit note requests in the system as applicable
• Oversee petty cash portal operations and liaise with local banks for related activities
• Maintain conveyance records for technicians
• Upload service dockets for key accounts
• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas:

• Timely and error-free handling of operational tasks
• Accurate documentation and compliance tracking
• Effective coordination across teams and platforms
• On-time submission of reports and invoices
• Proactive support in audits, SHE, and regulatory requirements

Competencies (Skills essential to the role):

• Effective communication skills (Written and Verbal)
• Accuracy in documentation and data entry
• Multi-Tasking
• Time Management

Educational Qualification / Other Requirement:

• Any Graduation degree
• 1-4 years of experience (based on the designation) required in Back Office Administration
• Preferably from MNC
• Proficient in MS-Office/G-Suite

Role Type / Key working relationships:

• Individual contributor role
• External- Customers and customer representatives
• Internal - Sales, Operations, Business support functions

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service

• Relationships

• Teamwork

• Responsibility

DEI statement:

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.