Branch Sales Manager-Micro Business Loans

Idfc First Bank Limited; Jamshedpur; Presencial; INR 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Idfc First Bank Limitedis seeking a Branch Sales Manager to scale customer base and grow revenue at the branch level. You will lead Sales Officers, mentor the team, and build strong relationships with customers and key dealers to drive business across geographies.

The role requires proven sales leadership in retail banking, recruitment and training capabilities, and a focus on customer-centric service to support the bank's growth trajectory.

Formación

• Experience in sales banking and branch operations.
• Proven ability to drive customer acquisition and growth.
• Strong leadership, mentoring, and coaching of sales teams.

Responsabilidades

• Drive below the line activities in the assigned catchment to acquire new customers.
• Ensure Sales process adherence & productivity of Sales Officers.
• Manage, mentor and motivate the Sales Officers team.
• Monitor sourcing of quality savings accounts by product mix and value-driven segments.
• Evaluate and improve sources of products to meet quality standards with risk controls.
• Enhance customer experience to build a strong bank brand.
• Plan, recruit and train on-roll and off-roll Sales Officers for high performance.
• Represent customer requirements to the bank and suggest new products.
• Collaborate with other departments to offer best-in-class products and services.
• Monitor productivity, hiring quality and attrition; implement improvements.
• Mentor and coach for customer centricity, innovation, compliance and integrity.
• Create environment focused on fulfilling customer needs holistically.
• Attract and retain top talent to meet rapid growth targets.

Conocimientos

Sales Leadership

Team Management

Customer Acquisition

Training & Recruitment

Educación

Graduate - Any

Descripción del empleo

Job Purpose

The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch.

• Drive below the line activities in the assigned catchment to acquire new customers
• Ensure Sales process adherence & desired productivity of Sales Officers
• Manage, mentor and motivate the Sales Officers team
• Monitor & ensure sourcing of quality savings accounts – in terms of product mix and value driven customer -segments
• Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled
• Manage and improve the customer experience to establish a strong brand for the bank
• Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
• Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
  
• Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
• Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on customer centricity and fulfilling customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets
  

Branch Sales Manager

Business Unit - Retail Banking

Job Purpose

The role entails scaling up and growing the customer base for the branch. It also entails developing constructive relationships with customers and working closely with them to boost volume of business across geographies by establishing a strong foundation with them as their financial partner of choice. This role encapsulates the responsibility of customer sourcing and acquisitions and building strong relationships with key dealers, strategic partners to help in client sourcing and acquisition. This is a critical branch level role that directly impacts the revenue and P&L for the branch.

Roles & Responsibilities

• Drive below the line activities in the assigned catchment to acquire new customers
• Ensure Sales process adherence & desired productivity of Sales Officers
• Manage, mentor and motivate the Sales Officers team
• Monitor & ensure sourcing of quality savings accounts – in terms of product mix and value driven customer -segments
• Monitor the quality of sourcing of products to evaluate developmental needs of the sales teams and drive the sales system towards quality standards where risks are well controlled
• Manage and improve the customer experience to establish a strong brand for the bank
• Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels - Sales Officers
• Represent customer requirements as a customer advocate to the bank and give inputs to innovating new and relevant products
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
  

Managerial & Leadership Responsibilities

• Monitor key parameters on productivity, hiring quality and attrition rates and make necessary improvements
• Mentor and coach team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on customer centricity and fulfilling customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets
  

Educational Qualifications

Graduate - Any

Experience

8 + years of relevant experience in Sales Banking